Windows 10: How Can I Fix My External Hard Drive

So everything was working but when I tried opening one of my files, it said it was corrupted. I tried to delete the file and it didn’t work. Tried the CHKDSK method to try and fix the issue but it ended up causing things to crash. I tried restarting my computer and come to find out when I have the external hard drive connected, it refuses to let the computer start up unless it’s unplugged. Once into the computer and plugging the hard drive back in, it wouldn’t show up in my file explorer despite the sound indicator that it was plugged in. I tried checking Disk Management and that wouldn’t load

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External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.