Windows 10: How Can I Fix this one? i've tried reformatting my laptop but still got same error

IGC32.DLL ERROR but downloaded new drivers

:)

 

Reformatting Laptop

I'm planning to reformat my laptop and in the Activation tab it says that i have a digital license activated and linked to a microsoft account. My question is if i reformat my laptop would it wipe the Windows 10? I purchased this laptop not knowing if
windows 10 is the default OS or it was installed by the store.

The main reason why i'm reformatting my laptop is because of USB mass storage driver is faulty and no update or installation is fixing it, i even contacted microsoft agents and ASUS agents (my laptop is ASUS x507ubr) and tried all the things they said from
system recovery upto downloading manually of specific drivers. Finally i decided to take it into the local ASUS store so that they could take a look and they said the only way is reformatting a laptop. They suggested that if i know how to do it i should do
it so i wont take extra charges. Hence my question above.

 

hd6950 to hd 6970

ok
i ve tried everything:with atiflash from dos,winflash.step by step with bios powercolor hd 6970 from the database.
nothing,doesn´t work.any suggestion????

 

Reformat upgraded win10 laptop


Is there a way to know what my license number is? Laptop is not with me at the moment so I could not check it. I believe it still has the sticker where the license is printed at. Does it retain the old license or a new one is made when I upgraded to Win10?

Second question, what would be the best step in reformatting the laptop? Is there an option in Win10 where it would reformat and come back immediately to Win10?