Windows 10: How can I get my Dell Intel (etc. etc.) laptop to accept CDs and DVDs

How can I get my computer to accept disks I put into the disk drive? I get an error message that says to put in a new disk. But every time I do - I get the same error message. I have the same problem with blank disks, as I do with ones that I have put music or files onto.

I downloaded VLC player to see if that would work better. And I don't want to accept media player recommended settings, as I never download music or anything audio. But VLC player isn't able to play my disks either. So the problem must be with computer settings for playing of disks. But I don't know how to fix the problem.

:)

 

DVD R/W drive only reads data and music CDs and not DVDs

I tried steps 1 through 5 listed in this article

https://support.microsoft.com/en-us...is-not-recognized-by-windows-or-other-program

The DVD R/W drive is in a Dell XPS 8300 PC and this morning I ran Dell Support Assist.

The built in drive self test passed as well as the CD Rom test. Could not complete the DVD tests because it doesn't recognize that I inserted a DVD.

 

My CD/DVD drive can not read or write. Dell 5570 Laptop

My CD/DVD drive can not read or write. Dell 5570 Laptop

 

Optical Drive (CD/DVD) not detected by Windows 10

I know this has been asked in the community many times already by others, and i have tried all of those fixes. Nothing works for me. My laptop is a new Lenovo e560. The cd/dvd drive is detected in the BIOS - can even boot with another bootable DVD.

Steps already tried:

• LowerFilters & UpperFilters strings removed from under registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and rebooted the laptop.

• Added Controller0 key under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\ and added a DWORD
  EnumDevice1 with value 1, and rebooted the laptop.

• In Device Manager, clicked View->Show Hidden Objects, expanded the
  DVD/CDROM Devices and uninstalled my DVD drive from the list. It never got detected or installed after a reboot - it's gone now, cannot see it anymore.

• In Device Manager, expanded IDE ATA/ATAPI Controllers. But the only thing here is
  Intel 6th Generation Core Processor Family Platform I/O SATA AHCI controller. There is nothing else there - no ATA Channel 0 or ATA Channel 1 (things that have been suggested to be deleted on other posts regarding this issue). So I uninstalled
  the SATA AHCI controller and rebooted. It just reinstalled it automatically. But no CD/DVD drive yet.

• In Device Manager, scanned for new hardware.

• And yes, I already ran the Hardware Troubleshooter.

I've gotten these above steps from the following posts:

• [FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG
  
• Windows 10 DVD Drive missing
  

Those helped a lot of people (try those first if you are having the same issue). But as you can guess none of those steps helped me, hence creation of this post.