Windows 10: How can i get my display adapter back?

Hello, I just picked up a new laptop vivobook 15 and was trying to setup a second display and accidently uninstalled the original display adapter. When I first booted it up it supported 120hz and I was able to change the resolution etc. Now I am stuck with "microsoft basic display adapter" Ive looked at every video, every post, and even had a microsoft support guy screen capture my screen. If by some stretch of luck anyone has a fix or has an idea please let me know!

:)

 

Win10 doesn't know my (compatible) display adapter

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you follow the steps below:

Method 1: Run the hardware and devices

Please follow the steps below:

• 
  Type “Troubleshooting” on the Windows Search bar and hit enter.
  
• 
  On the left side of the Troubleshooting window, click on “View all”
  
• 
  Click on Hardware and Devices. Please provide a password if asked for it and click ok.
  

Method 2: Uninstall and reinstall display adapter.

Follow the steps to update the display adapter:

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand Display Adapter.
  
• 
  Double-click on the Display Adapter.
  
• 
  In Properties, go to Drivers Tab and click on Uninstall.
  
• 
  Reinstall the Display adapter from the Manufacturer's Website and see if it helps.
  

Restart the computer and check.
Hope this helps. Please respond if you have further related issues.

Regards,

 

Display driver not supporting and device manager not showing Display adapter option

Hi Maheen,

Thank you for posting in Microsoft Community.

This issue could have occurred due to these reasons:

• Incorrect settings.
• Corrupt or outdated display driver.

Try the steps listed here and check if it helps:

Method 1:

I suggest you to download and install all the available Windows Updates including Optional Updates. Check if it helps.

Method 2:

If the issue persists, i suggest you to uninstall and re-install latest display driver from the computer manufacturer website and check if it helps.

Step 1: Uninstall display driver.

• Right-click on the Start Button and click on
  Device manager.
• Double-click on Display Adapters to expand.
• Right-click on the display adapter driver that is listed and select properties.
• In the window opened, click on drivers tab.
• In the drivers tab, Click on Uninstall option.

Now restart your computer and check, if the problem persists try step 2.

Step 2:

Re-install display driver from the manufacturer website.

Let us know if the issue is resolved or if you need further assistance, we will be glad to help.

 

Microsoft Display Adapter not getting connected to PC

Hi,

Thank you for posting your response.

I would suggest that you follow the steps below and check if you can find the adapter in Device Manager.

1. Right click on the Start Menu and then click on Device Manager.

2. From the list of Hardware, find the Microsoft Display Adapter and check if you can find the device in question.

I would also suggest that you follow the troubleshooting steps provided in the first link and check if it helps.

Vanessa