Windows 10: HOW can I get rid of the Canon printer do I can do a Windows update???????

Discus and support HOW can I get rid of the Canon printer do I can do a Windows update??????? in Windows 10 Installation and Upgrade to solve the problem; I have NEVER had a Canon Printer and I am UNABLE TO remove it because it has not been installed on my computer!!! HELP... Discussion in 'Windows 10 Installation and Upgrade' started by ConnieSavage, Dec 2, 2023.

  1. CONNIESAVAGE
    ConnieSavage Win User

    HOW can I get rid of the Canon printer do I can do a Windows update???????


    I have NEVER had a Canon Printer and I am UNABLE TO remove it because it has not been installed on my computer!!! HELP

    :)
     
    ConnieSavage, Dec 2, 2023
    #1
  2. NORM HODNE [MSFT]
    Norm Hodne [MSFT] Win User

    Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

    GaryRouth's suggestion didn't work for me. But I took his lead and used a slightly different process that eventually worked.

    I uninstalled the Canon software in "Programs and Features",

    rebooted my machine,

    then went to Canon's site and downloaded the full package from Canon for my printer,

    extracted the package,

    went to the extracted files and opened the DrvSetup folder,

    ran the DELDRV64.exe utility to cleanup the old software,

    then ran the Setup64.exe to install the Canon software.

    Since I've followed these steps, the printer works and the Windows Update for the printer isn't showing up.
     
    Norm Hodne [MSFT], Dec 2, 2023
    #2
  3. T. BILLY
    T. Billy Win User
    Queued Canon Printer Update fails install-Do not have Canon Printer

    HELLO V. Stanciu, UNFORTUNATELY YUR SUGGESTION DID'T WORK FOR ME; MY WIN 11 WOULD NOT ALLOW ME TO REMOVE ANY OF THE MICROSOFT PRINTERS LISTED, CLAIMING THEY WERE IN USE. I'M NOT TRYING TO PRINT ANYTHING SO HOW COULD THEY BE IN USE. I WAS ABLE TO REMMOVE THE CANON PRINTER DRIVER, BUT I HAD AN OPTION TO DELETE JUST THE CANON PRINTER OR BOTH THE CANON PRINTER & THE PRINTER PACKAGES. SINCE YOU DIDN'T SPECIFY WHICH, I JUST REMOVED THE PRINTER AND RESTARTED COMPUTER, WENT BACK TO THE UPDATE SETION AND IT WAS STILL THERE...AARRRGGGHHH; SHOULD I HAVE INCLUDED THE PACKAGE?
     
    T. Billy, Dec 2, 2023
    #3
  4. ANTONYJOSE
    AntonyJose Win User

    HOW can I get rid of the Canon printer do I can do a Windows update???????

    Canon Printer i9950

    Hi,



    Thank you for posting your query on Microsoft Community.

    I completely understand your concern and feel sorry for the inconvenience this has caused.


    This product is not compatible with the operating system selected and no drivers will be made available. Please consider upgrading either your product or operating system to a model or version that is supported.

    Also, I suggest you to ensure to have the latest version of the printer software installed on your PC .

    Please follow these steps below, to resolve the issue:

    Step 1: I suggest you to download the Windows 8.1 printer driver from the below canon website and then try to install the printer driver in compatibility mode.

    http://www.supportcanon.com/download-canon-i9950-driver-printer/

    Step 2: I would suggest you to try to install the driver in compatibility mode.

    1. Right-click on the driver setup file and click on ‘Properties’.

    2. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the
    issue persists.

    Please try to refer to the suggestions given by JimWynne replied on December 8, 2015, to fix your issue.


    Redirecting

    I suggest you to install any pending updates on the PC to check, if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

    Hope this information helps you. Kindly post back with the updated issue for further assistance.



    Thank you.
     
    AntonyJose, Dec 2, 2023
    #4
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HOW can I get rid of the Canon printer do I can do a Windows update???????

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