Windows 10: How can I make the sign-in window for in-app purchases and adding new accounts in settings...

I first noticed this issue about a week ago when I tried to get Dolby Atmos for headphones in the Dolby Access app from the Microsoft store. Whether I clicked "Buy" or "Start trial", a little gray, white, or blue window appeared for a fraction of a second and the immediately closed. The color of the window was gray at first, but as I tried solutions I found online, the window changed to a blue background with the Windows store logo, and after a few more attempts, it became white. The window stayed open the longest when it was gray and now that it's white, it's so quick that it's hard to tell t

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Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.

 

adding second account breaks apps on first account

Hello,

We regret for the inconvenience. Let me assist you to resolve the issue.

From the description provided, I suspect that the issue is related to the user account you are in.

I suggest you to create another Local administrator user account, to check if the issue still persists. To do so, follow below.

1. In the search box on the taskbar, type
settings and select Settings.

2. Select
Accounts > Other user accounts.

3. Under
Manage other accounts, select Add an account.

4. At the bottom of the page, select
Sign in without a Microsoft account.

5. Select
Local account.

6. Enter a name for the new account. If you want this person to sign in with a password, enter and verify the password, add a password hint, and then select
Next.

7. Select
Finish.

Refer to Set up accounts on Windows 10 article.

If the issue does not persist in the newly created user account, follow the below steps to migrate your settings from the affected user account to the new user account.

Step 1

Use the following steps to copy old files to newly created User Profile.

1. Go to
C:\Users\(Your-Corrupted-Profile-Name)\

2. Copy all files except three files:

NtUser.dat

NtUser.ini

NtUser.log

3. Go to
C:\Users\(New-User-Profile-name)\

4. Paste all those copied files here.

Step 2

Connect this new Local user account to the Microsoft Account to start syncing all your user and app settings. But first, you need to disconnect the old user account from the Microsoft Account. Follow the below steps.

• Click Start and then PC settings.
• 
  Click Users and accounts and under your Profile select “Sign in with a local account instead ” option.
  
• 
  Enter the required details.
  
• 
  Type in a Username, Password, and Password Hint that you want set for your Local account and click
  Next. Click on Sign out and Finish button.
  
• 
  It will then prepare your local account and your Microsoft account will be disconnected.
  

Follow the below steps to connect the new user account to a Microsoft Account.

• Click Start and then PC settings.
• Click Users and accounts and under your Profile select “Sign in with Microsoft account instead”
• Type in your Microsoft account email ID and password and then choose
  Sign in.
• In the next step, just provide your old local account password and click on
  Next.
• If you want to set up a PIN, set it up here else click on skip.

Write to us with the updated status related to adding another user account in Windows. If the issue still persists, we would be happy to assist you further.

Thank you.

 

Unable to delete the initially added account in Mail app on Windows 10.

Hello Thesstral,



Thanks for the update on the above issue.



The first account added to the Mail app would have converted your user account to a
Microsoft account. Since the mail account added initially is now in sync with the user account, delete option will not be available.



I suggest you to convert the user account to the Local account by following the steps below and check if the issue is resolved.



Step 1: To convert the Microsoft user account to Local user account follow the steps below:

• Sign in into your Microsoft user account on Windows 10.
• Press Windows logo key on the keyboard, type Settings and select the top most search result.
• Click Accounts and under Your emails and accounts
  click on sign in with a local account instead option.
• Enter your Microsoft account's password and click on Next.
• Type in the Password and
  Password Hint that you want set for your local account and click
  Next. Click on Sign out and Finish button.
• Restart/Shutdown the PC.
• Go to Mail app and delete both the added accounts and check if the action performed is successful.
• Now add/configure the account with appropriate settings and check if the changes are effective.

Step 2: To convert the Local user account to Microsoft user account follow the steps below:

• On the newly converted Local account, press Windows logo key on the keyboard, type
  Settings and select the top most search result.
• Click Accounts and under Your emails and accounts click on
  sign in with a microsoft account instead option.
• Enter the Microsoft account ID and Password and click Sign in.
• Follow the on-screen instructions and check if the changes are effective.

Write to us with the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.