Windows 10: How can I rejoin my Microsoft family group with my child in it.

Hi there. I have an issue regarding my Microsoft family group. I accidentally left my child’s group into a seperate group and I am not able to rejoin. It says that I’m still in my child’s family group but for me it says that I am in a seperate family. My child doesn’t have any control in the family group and can’t access any apps on their computer. How do I rejoin my family group? Thanks.

:)

 

Microsoft Family - Child can remove themselves from the family

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with Microsoft Family group.



Usually, when you add a Child account to Family group, the child account will not be able to remove themselves from the Family. Only the Adult account can remove the Child account from the family.



One of the possibilities that I can think of is that the Child account was added as an Adult account by mistake and that could be the reason your Child was able to remove him/her from the Family.



I would suggest you to try adding the Child account once again to the Family Group and see if the Child has an option to quit the Family group. Refer the article

Add members to your family group



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Microsoft family problem

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

• When you say ‘I re-connect the account’, did you re-add the account to the Family group on the website or add the user account on the PC?
  
• Did you check the system time to see if it has been set correctly?
  

This issue can occur if some of the settings are not working as expected.

Let us try these methods to check if that helps.

A: Suggest you to
remove the child account from the Family group account. To remove a member from your family group, you must have an adult account.

I would also like to inform you that if you have added the account as a child again (if not, add the account as child), try to set up screen time and then turn it off.

B: Once it is done, you can
add the child account to the Family group. After adding the account, have your child sign in to the PC. Refer to the steps under the section ‘Add
an existing child account on your PC to your family group’.

Article for Reference.

‘Setup and manage your Family’

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,