Windows 10: How can I remove a malicious file that keeps me from accessing my work environment?

Discus and support How can I remove a malicious file that keeps me from accessing my work environment? in AntiVirus, Firewalls and System Security to solve the problem; Somehow, I got a program inside my program files for SRW which is my secure work environment and I need to remove it. None of my virus stuff or malware... Discussion in 'AntiVirus, Firewalls and System Security' started by Lee AnnHargrave, Mar 25, 2025.

  1. LEE ANNHARGRAVE
    Lee AnnHargrave Win User

    How can I remove a malicious file that keeps me from accessing my work environment?


    Somehow, I got a program inside my program files for SRW which is my secure work environment and I need to remove it. None of my virus stuff or malware SW even sees it! I need it removed or I'm gonna go broke. Anybody have ideas?

    :)
     
    Lee AnnHargrave, Mar 25, 2025
    #1
  2. ANTHONY GAL
    Anthony Gal Win User

    malicious software removal tool

    Hi Alex,

    We would like to know more about the issue by answering the following questions below:

    • Have you tried to uninstall and reinstall Microsoft Windows Malicious Software Removal Tool?
    • What is the last action taken before this issue happens?

    We suggest that you check this link for more details regarding your issue:
    The Microsoft Windows Malicious Software Removal Tool (MSRT) helps remove specific, prevalent malicious software from computers that are running supported versions of Windows.

    We look forward to your response.
     
    Anthony Gal, Mar 25, 2025
    #2
  3. BRYANSCHAFER
    BryanSchafer Win User
    I inadvertently removed a file I wanted to keep in Quick access

    Recently I removed an individual file from Quick Access, by right clicking on it and selecting “Remove from Quick access”.

    I was in the File Explorer (Quick Access), under the “Recent files” portion (bottom) of the window.

    I do this frequently in order to only keep the files in this list that I commonly use.

    However this time I inadvertently removed a file I wanted to keep in Quick access.

    Is there a way to undo this action or to replace/restore the ability to see the file once again in the above mentioned list?

    I am using Windows 10 (upgraded from windows 7).

    I hope my question makes sense.

    Thank you in advance for an answer.

    Bryan Schafer
     
    BryanSchafer, Mar 25, 2025
    #3
  4. ENSO
    enso Win User

    How can I remove a malicious file that keeps me from accessing my work environment?

    Quick Access not searching Pictures folder

    Summary, that last suggestion didn't work.

    • I moved the pictures to another folder temporarily.


    • Since there were no troubleshooting steps for this scenario, just for the heck of it, I ran through the restore steps. Copied some pictures into the Pictures folder, ran a Quick Access search and initial problem remains: Searching all of QA doesn't find any files in Pictures folder, running search on just the Pictures folder does. I want to run a global search and find matching files in any/all of the Documents, Music, Videos, and Pictures folders.
    That article dates from 2015 and I'm guessing is out of date. I hope it didn't create potential future problems in my registry.

    Bottom line: I'm still looking for a fix.
     
    enso, Mar 25, 2025
    #4
Thema:

How can I remove a malicious file that keeps me from accessing my work environment?

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