Windows 10: How can I remove an old device from Link to Windows?

I only have the option of connecting to it, but I can't remove it. I've already accessed my Microsoft account, but this device is not there. Can you help me, please?

:)

 

Issue with Removing Old Device from "Link to Windows" Application

Dear Microsoft Support,



I am experiencing a persistent issue with the "Link to Windows" (formerly known as Phone Companion) application. Here is a detailed explanation of the problem and the steps I have taken so far:



Problem Description:



I had activated the "Link to Windows" application on my laptop.

Subsequently, I had to format my SSD and reinstall Windows on the laptop.

Before formatting, I did not log out of the "Link to Windows" application on the laptop; I only logged out from the mobile app.

After reinstalling Windows, I reactivated the "Link to Windows" application on my mobile device and linked it to the same laptop.

Now, in the mobile application, the old instance of my laptop (the one before formatting) still appears as an active device.

There is no option to remove this old device from the mobile application.

Attempts to Resolve the Issue:



I logged out and logged back in on the "Link to Windows" application on my mobile device multiple times.

I checked my Microsoft account online and found no reference to the old device; only the current laptop is listed.

I contacted Microsoft Support, and after two hours of troubleshooting, we were unable to resolve the issue. The support agent ultimately informed me that they did not know how to fix the problem.

I attempted the following additional steps:

Uninstalled and reinstalled the "Link to Windows" application on my mobile device.

Cleared the data and cache of the application.

Logged out of my Microsoft account on both devices and logged back in.

Checked Microsoft Teams and other Microsoft services for linked devices, but the old device does not appear there.

Ensured that the device is not listed under "Your devices" in the Microsoft account settings.

Request for Advanced Support:



Given the persistence of this issue despite extensive troubleshooting, I am requesting advanced technical support or escalation to a specialist team.

The problem seems to be specific to the "Link to Windows" application and possibly related to backend data synchronization.

I appreciate your attention to this matter and look forward to a resolution. Please let me know if you need any additional information or access to diagnostic logs from my devices.



Thank you for your assistance.



Best regards,

 

Remove Devices

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while removing the device from your Microsoft account as it keeps popping back after removing.



It could be possible that the device was using OneDrive with the same Microsoft account and that might be the reason you are able to see the device listed under your profile. I would suggest you to remove the device from OneDrive
and see if that helps.



You can follow the steps to remove the device from OneDrive.

1. Login to
   https://onedrive.live.com.
2. Now on the left hand pane click on PC’s.
3. Now click on the devices that are listed under PC’s and on the right hand side click on
   Remove PC.

If the issue persists, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to remove my microsoft account from a linked pc

Hi Dave,

To help you with your concern in deleting your Microsoft account from a device, we'd like to ask a few questions:

• Have you tried deleting your Microsoft account directly from the old laptop?
• How did you go about removing the account from the old laptop?

Meanwhile, we suggest that you create a new local account with admin rights first, then remove the current Microsoft account by following the steps on this

article.

We look forward to your response.

Thank you.