Windows 10: How can I reset my computer after receiving blue screen of death, cannot open desktop and...

I was using my new Lenovo laptop after getting all of my previous programs from my previous computer installed and running. I had used it for about 2 days before it had crash and gave me the blue screen error. I turned it back on and it attempted to automatic repair. I was able to log back to my desktop at first but none of my windows or Microsoft programs would operate. I was able to use Chrome. Then I received multiple pop ups for “Bad Image File” and source from One Drive I could not take down the error message before the computer restart itself and then the blue screen returned. Now when I

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Bad system config info (Blue Screen of Death)

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are receiving a Blue Screen error with Bad_System_Config_Info. I’ll certainly help you with the issue.



The error means that something is wrong with the registry on your PC and you'll need to return to a previous configuration. It would be great, if you can help us with the details requested below:

• Are you aware of any changes made to the computer recently?
  
• Does the computer boot to Desktop?
  

I would suggest you to refer the steps mentioned in the article
Error 0x74: Bad_system_config_info and see if that helps.



Note: The last step in the above article talks about performing a reset on the computer. Resetting the computer will delete all the files and applications from the computer. Do not perform reset on your computer.



You may also want to refer the steps mentioned in the article
Troubleshoot blue screen errors.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Blue Screen of death

Hi Cruize,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Are you able to boot to the desktop?
• What is the exact error message you get on the screen?

I would suggest you refer to the following Microsoft article on
Troubleshoot blue screen errors and check.

Resolving Blue Screen errors in Windows - Microsoft Support

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

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Keep us posted on Windows related queries and we will be happy to assist you further.

 

1803 update causing PC crash with Blue Screen of Death

Hello annebinding,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the following questions:

1. What is the make and model of the computer?
2. What is the exact error code/message you receive regarding the Blue Screen of death?

I understand that you are facing an issue regarding Blue Screen of Death. A faulty device driver or system service might be responsible for this. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate BSOD.
We will look into this for you.

I would suggest you to follow the troubleshooting steps mentioned in the following article step-by-step and see if it works:

• Troubleshoot blue screen errors
  

The Operating System is designed to automatically receive new updates by default. We recommend not to stop the updates, since the updates consists various security patches and latest driver updates which helps to keep the computer safe and secure. Windows
Updates will eventually need to be installed and downloaded, regardless of your update settings. However, you may temporarily pause updates from being downloaded and installed.

To know more on how to pause updates, you may refer to an article on:
Manage updates in Windows 10.


Kindly get back to us with the results, we are looking into this for you and we will be glad to assist you if the issue persists.

Regards,

Mala S

Microsoft Community - Moderator