Windows 10: How can I restore files that has been deleted after being inactive for 2 and a half years.

I already tried going to recycle bin and they are not there. I tried using google and all the options that they had available and none of those tips and tricks worked. I log into my old device and they are still there but it shows that they are uploaded to the cloud and have to download them to watch them but at the same time i am unable to download them. I need a way to fix this issue and restore all my lost data because my grand father passed away and that device has all my memories of him that was on the cloud. I have screenshots that are availble to be shown that the devices still has

:)

 

How to delete inactive System Image Restore Points in System Restore

I know of no easier way to delete them, so here are the instructions.

Delete System Image Restore Point from System Restore in Windows 10

A System Image restore point is describe as type 'Backup'.





First, go to Settings > Backup & Restore > Recovery and select the 'Restart now' button in Advanced Start-up.





When you get Advanced Start-up, select Troubleshoot, then Advanced Options, then Command Prompt.





You will be asked to choose an administrator account and supply it's password, then the Command Prompt will open.

Type the commands DISKPART then LIST VOL and EXIT to see a list of all drives, in this example the Windows system is on the C: drive, yours may have a different letter. Whatever the letter is, type it followed by a colon to switch to that drive, in this example I typed C:





Then use the CD (change directory) command CD System Volume Information\WindowsImageBackup

Use the DIR command to check you are in the right folder, then use DEL to delete the contents of each of the Catalog and SPPMetadataCache folders.





Youn can now close the command prompt window (or type EXIT) to restart the PC and go back to Windows.

All System Image Restore points of type 'Backup' will now have gone.

 

How to delete inactive System Image Restore Points in System Restore

Windows 10 64-bit.
When I click "show more restore points" in System Restore I see a bunch of old "system image restore points" that were deleted in past and do not correspond to any currently active restore points. Clicking any of these old restore points, I simply get an error message saying they could not be found, and to select another restore point instead.I would like to delete these restore points listings but have been unable to do so.
So far, I have tried steps mentioned below without any luck :

Disk Cleanup through (C Properties
Disable System Protection (OFF and ON) in System Protection for OS (C
Disk Space Usage to minimum (slider button all the way to the left then 'Delete all restore points for this drive'),
Delete all shown Restore points in CCleaner (the problem ones do not show here),
Reset Windows Backup to Default in Windows 10 with 'Reset_Windows_Backup.bat' utility.

Any suggestions highly welcome.

 

How to delete inactive System Image Restore Points in System Restore

No, not quite. Only system restore points made by System Protection are deleted, those made by System Image Backup and stored in the WindowsImageBackup folder are not deleted, though they may no longer be listed in System Protection as available to restore after the upgrade.

This system of mine was upgraded, but the Catalog and SPPMetadata folders still contain files from before the upgrade.

.