Windows 10: How can I retrieve my Microsoft account from a hacker, and unlock my PC?

I have recently been hacked via token phishing and the hacker has gotten access to my account, all of the details within the account name, address, DOB, no financial details however and he has also gained access to my PC, and since I did not pay him the requested amount to return ownership to me, he has locked my PC and I am unable to do anything. To personally contact Microsoft Support, you can only do so if you have signed in through a personal account, and since I have been hacked that is obviously not an option. What are some things I can do to try and regain ownership, or how could I so

:)

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

Microsoft account hacked and primary mail changed by hacker on Windows 11

Okay that's good..

Following the steps there just eventually led me back to the account recovery form which I've already done, and doing it again just says:

[table][tr]You've reached the limit for account recovery requestsWe've received too many requests to recover this account today. (We have a limit to help keep your account safe.) Please try again in 24 hours.[/tr][/table]

Since I created a new Microsoft account to be able to post here on the forums, this new Microsoft account points to my original Gmail that my actual Microsoft account used to point to before the hacker changed it.

The step by step process just asks:

Q: "Select how you normally sign in, then enter your details."
A: With an email address

Then it prompts me a field to type in the email address.. But the hacker changed the primary alias to 32*****@****ol and the current Microsoft account I'm writing here with uses the original one. I can't type in the original Gmail because then it's going to think I want to recover this new Microsoft account I'm ONLY using here to type in the forums.

So if I pick I've forgotten my details it asks me this:

[table][tr]Windows 10/11

1. From a Windows device where you’re already signed in, select Start > Settings > Accounts . Under Email & app accounts, you'll see the usernames associated with your device.

[/tr][/table]

If I go there it shows the account the hacker has changed to as follows:
JOSEPH1479 U
32*****@****ol
Administrator

So if I type that in now it just eventually leads to the account recovery form where I can select a different email address to communicate with Microsoft. Which I've already done, it passed. I got a link. But the link is dead.

And I can't do further account recovery for today which is annoying and the fact that it takes 24 hours to review them is long enough.

I just want a new link that has not timed out so I can go in and change the password and follow that up by changing the primary alias the hacker used: 32*****@****ol BACK to my original email (Which is currently used by this account I'm typing here). And then close this Microsoft account since I've basically restored everything at this point on my original one.

 

Change Microsoft Account Details in Administrator Account


Hi Daryl, welcome to the Ten Forums.

It's quite easy in fact, simply switch the account in question first to a local account, then switch back to a Microsoft account, this time using your wife's MS account credentials.

Tutorials:

• Step 1: Local Account - Switch to in Windows 10 - Windows 10 Forums
• Step 2: Microsoft Account - Switch to in Windows 10 - Windows 10 Forums

Notice that before doing this you need to remove the new additional MS account on the PC, the one you created with her credentials. Windows allows only one user account for each email address, if the new account exists you cannot switch the original administrator account to an MS account using the same email address. Tutorial: User Account - Delete in Windows 10 - Windows 10 Forums