Windows 10: How can I send an email to your billing team for support with a purchase made for a...

Haidee Millar · Mar 25, 2025

A new hire created his subscription, but I need to connect it to our business account. Can you help with meging it or provide advice on what to do?

:)

Michael Rey · Mar 25, 2025

i cannot purchase in app games with mobile billing

Hello,

There are several reasons why you are experiencing an issue when purchasing applications. It could be an internet connection issue or your mobile operator doesn't support this payment method. To know more, please provide the following information:

Are you using WiFi when purchasing applications?

Is the issue happening when purchasing a specific application?

Have you tried any troubleshooting steps?

We suggest that you check this link to make sure your mobile operator supports Mobile Operator Billing as a payment
method.

Sanish Patil · Mar 25, 2025

Carrier Billing to purchase apps.

Is there a chance of bringing Vodafone India Carrier Billing as only Tata DoCoMo and Idea are supported for billing to purchase apps in store in India? If you can't say about it whom should I suggest this to add Vodafone as an option to eg @LumiaHelp ,
etc?

Brink · Mar 25, 2025

Send-as and Send-on-behalf of for groups in Outlook

Today, we are excited to announce the ‘Send-as’ and Send-on-behalf of feature for groups in Outlook, which brings you one step closer to turning your email into a great customer support solution.

With the new ‘Send as’ and ‘Send on behalf of’ feature, members of the group can respond to conversations using the shared identity of the Group instead of their individual personal identity – without losing the personal, individual touch. Because sometimes, that’s just what you need.

Like other groups in Outlook, members can read all messages sent to the group. But with this feature turned on, responses look like they come from the group rather than the individual.
Here’s what Send on Behalf and Send As look like from the recipient’s perspective:

[table][tr][td]Send on Behalf[/td] [td]Send As[/td] [/tr] [tr][td][/td] [td][/td] [/tr] [/table]

If your business is looking for a lightweight, email-centric customer support solution, you’re in luck. This feature might be what you need. The consistent use of a single email address will help your customers develop recognition and trust—ensuring that your email messages are seen.

This feature is particularly helpful in scenarios where you want to set up a group to connect with external customers. Collective knowledge of group helps resolve those customer inquiries faster and everyone on the team benefits from shared knowledge of the Group.

Here are some example scenarios:

1. L: Support@Contoso.com can be set as group to receive all customer support inquiries. When your customers send email to this group, any member of the group could respond to inquiry in a timely fashion without disclosing their individual identity. Subsequent responses from the customer also go back to the group, keeping all information in one place and making it faster for support representatives to respond to new inquiries. Additionally, because all of the group conversation history is available, other team members will be able to see that specific customer emails have already been answered to.

The support team member would see the following:

The recipient (customer) would see the following:

2. Some organizations may also want to use ‘Send as’ or ‘Send on behalf of’ for an internal group. For example, if you want all expense reports sent to a Billing department alias rather than bombarding a specific person.

L: Billing@contoso.com can be set up as a group to receive all your organization’s billing inquiries. Individuals who work in the billing department and are a part of this group can respond back as the Billing department identity.
Click to expand...

Source: Send-as and Send-on-behalf of for groups in Outlook – You Had Me At EHLO…

Windows 10: How can I send an email to your billing team for support with a purchase made for a...

How can I send an email to your billing team for support with a purchase made for a...

How can I send an email to your billing team for support with a purchase made for a...

How can I send an email to your billing team for support with a purchase made for a...

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