Windows 10: How can I solve my problem of not opening Office or PDF files?

Hi everyone. Hope someone can help me as I have been problematic of not accessing any Office files and Adobe Acrobat pdf files even if the programs were installed correctly. Any Office or PDF file I clicked to open ends up with a prompt just like the one below. Please help as this becomes troublesome for me especially most files I deal for my work as a designer. Thank you.

:)

 

PDF

Hello,

Regarding your PDF documents, the location will be based on where you saved the files. For your second inquiry, your documents can be converted to a PDF. If the original file is from Office Word, we suggest that you follow the steps below:

• 
  In Word, select File > Save As.
  
• 
  Select where you want to save the file.
  
• 
  Type a new File name if you want.
  
• 
  For Save as type, select PDF.
  
• 
  For Optimize for, select an option: Standard or
  Minimum Size.
  
• 
  Select Open File After Publishing, if you want to open the file after you save it as a PDF. This is selected by default.
  
• 
  Select Save.
  

If the steps provided is not working, please get back to us with the exact version of your Office Word.

Let us know the result of the suggested steps.

Thank you.

 

PDF form not opening on my phone

Hi RKGLF,



I understand that you can't open a PDF form on your Windows Phone. What I suggest:

• Download PDF Reader app: when you open a newly transferred PDF file on Windows Phone, you'll look for the file in the Office Hub and open it from there. Opening the file from the Office Hub makes the PDF Reader app aware that the file exists and from then
  on it will show up in both the Office Hub and the PDF Reader picklist.
• Download Adobe PDF app: it works in exactly the same way as PDF Reader.

Hope it helps.



Best regards

 

Trouble Opening PDF's

Hi Parker,



Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions:

• Does the issue persist in Edge browser?
• Do you get similar error when you open the PDF file in Adobe reader?

Check if you are facing similar issue in Edge browser.



Step 1: Open PDF file in Adobe reader and check if you are facing similar issue.



To open PDF file directly from Adobe reader, follow the steps below:

• Open Adobe application and click on Edit.
• Click on Preferences and select Internet.
• Uncheck Display PDF in Browser option and check if you are able to open the PDF file without getting the error code.

Step 2: If you are able to open PDF file in Adobe reader, I suggest you to
Turn off Internet Explorer,
enable it again and check if the issue is resolved.



For further assistance, I suggest you to post your query in Adobe support forum.

https://forums.adobe.com/community/adobe_reader_forums



Thank you.