Windows 10: How can I switch accounts after “your PIN is no longer available” message?

Hey there!I got my computer fixed after the motherboard fried. The guy told me the PIN wouldn’t work and that I would need to reset it. Unfortunately, however, I don’t have access to the phone number on file anymore. I signed in to the website on my phone with my email, and it asked to verify my identity via text to that old number. I tried logging in with the phone number, hoping to be prompted to receive an email to verify, but only the old number popped up. I created a new account on my phone, but I cannot log in to my computer without changing my PIN on the old account using the old phone

:)

 

Your pin is no longer available

Hello Paan! My name is Abdullah, and I will assist you today.

I am sorry to know that you are experiencing this issue. May I confirm the complete message you receive, please? Is it like Your pin is no longer available due to a security change…? If yes, please follow the steps/instructions given in the thread below by Kapil Arya:

https://answers.microsoft.com/en-us/windows/for...

Thank you.

Best,

Abdullah

 

When resetting Windows 10, get a message "Your PIN is no longer available...", whether TPM is cleared or not.

When resetting Windows 10, get a message "Your PIN is no longer available...", whether TPM is cleared or not. I'm stuck trying to reset Win10 (and delete all files).

Steps followed were: 1) started Win10 reset. 2) at 8% complete, got message asking whether to clear TPM. ( I've tried it both ways and gotten same PIN problem).

3) Get a message: "Your PIN is no longer available due to change in security settings on this device." When I click on change PIN, get a message: "The User Profile Service service failed the sign-in. User profile cannot be loaded."

Any suggestions to complete a reset and disk clean are appreciated.

 

Your PIN is no longer available

I am unable to login into my computer (windows 10). I get the message “your pin is no longer available due to a change the security settings on this device. You can set up your pin again by going to settings/accounts/siding options.” There are no other
options for signing in. Does anyone know what to do to login?