Windows 10: How can i talk to a technician, since i have my old case number, and i would like to go...

How can i talk to a technician, since i have my old case number, and i would like to go back and talk to someone on the chat?

:)

 

How can i talk to the technician i spoke to last friday on case #1012539558 ?

I nees to talk to thr technician ho helped me on lst Friday set up my win 10 settings, We got disconnected befhore he was thru. I am 82 yrsold and hve Maculat Degeneration so need to set everything in a dark manner. The case number was was .1012539558
My telephone number is 925-984-3785

 

How do I talk to an official technical support technician?

In most cases, you'll pay extra to talk to and actually receive help from Microsoft Support technicians, since your purchase agreement for your computer is most typically with the organization or manufacturer from which you bought the device.

You might first try asking your question here for free, since in all but the most extreme cases the volunteer or Microsoft paid answerers here have seen nearly everything that a typical consumer or small business owner might experience.

Otherwise, here's the official list of Microsoft phone numbers worldwide.

Global Customer Service phone numbers:

Customer service phone numbers - Microsoft Support

Rob

 

Connect to technician

Hi Lee,



Thank you for contacting Microsoft Community Forums.



We would be happy to assist you. However, we will not be able to connect to any technician from other support channels. If you want to contact a technician with your case number, you need to connect through the same channel (Phone/Chat) for support.



We provide technical suggestions for any queries in Windows. You can provide us the details of the issue and we’ll be glad to assist you with the troubleshooting steps which you can follow to resolve the issue.



Have a nice day!