Windows 10: How can I update my DOB in my account if the option is not available?

Hello,Please help me correct my DOB in my account which I wrongly entered with wrong year 2013, system recognised it as child and asked to ask permission from parent account which I did not have of course.Later I created with my phone number a parent account over that child and the I cannot change my DOB not even with the parent one, I just cannot see the option. Please me I haven’t found the solution online and also contacted Microsoft support who could not help neither and asked me to post here my problem, had this case with them number1051472261.

:)

 

Changing child's DOB but no option to do so

Hi,

I'm trying to change my son's DOB on Microsoft. All Microsoft instructions say to log in to my adult account, select him in Family and select 'Manage My child's profile info' and then choose 'Edit this
child's personal info'

Seems straightforward but I don't get offered the 'Edit this child's personal info' option on the 'Manage my child's profile info page'.

All it has is a statement saying some countries have different steps to regulate what children can do online.

And I can't change the DOB from my son's account via the 'personal info' section.

Any suggestions welcome as I've spent hours looking into this!

Thanks

 

Change Child's DOB in Family but no option to do so in Microsoft account

Hi,

I'm trying to change my son's DOB on Microsoft. All Microsoft instructions say to log in to my adult account, select him in Family and select 'Manage My child's profile info' and then choose 'Edit this child's personal info'

Seems straightforward but I don't get offered the 'Edit this child's personal info' option on the 'Manage my child's profile info page'.

All it has is a statement saying some countries have different steps to regulate what children can do online.

Any suggestions welcome as I've spent hours looking into this!

Thanks

***Post moved by the moderator to the appropriate forum category.***

 

Edit DOB

Thanks all.

Hi Mark, I think your hitting on my problem. I am trying to correct my dob in my microsoft account. I accessed this from a google search. For some reason my dob is set as 2017 and therefore has a child status. I was born in 69 and Im now unable to download
software updates for itunes and the like on to my desktop unless a I correct my dob. I will try the links you have suggested.