Windows 10: How can I upgrade my Windows Hello Face Software Device driver?

My Windows Hello Face Software Device driver id outdated, device type is Biometric. My current version is 10.0.18362.1110 and there is a new version available, 10.0.18362.628. How do I update the driver?

:)

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello Face Software Device is missing

Device: Surface Pro 6

Specs: i5, 8GB, 128GB

OS: Windows 10 Home

Version: 1809

Build: 17763.475

Windows Hello face recognition stopped working a few days ago. This might be related to an update from Windows Update. Besides that I have no idea what could have caused the issue.

I re-ran Win Update and restarted the device multiple times.

Then I checked the Device Manager. There was a strange entry. A problem with "Biometric devices". I think it had an exclamation mark on it. I uninstalled the Windows Hello Face Software Device. I expected it
to reinstall once I reboot the system and search for hardware changes using the Device Manager. But the entry "Biometric devices" and "Windows Hello Face Software Device" did not reappear.

I tried running the "SurfaceDiagnosticToolkit_SA", installing "SurfacePro6_Win10_17763_1900807_2", turn all cameras off and then on again in the UEFI and tried this:

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1. Open Device manager by typing

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device manager

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in the Cortana/Search field lower left hand corner

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2. Expand System Devices and find the Microsoft IR Camera Front and uninstall byright clicking/pressing and holding (but don't delete the driver when prompted).Then do the same for Surface Camera Windows Hello

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3. restart your Surface twice.

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If this fails to resolve the issue,

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1. Open device manager as above2. Expand System Devices again3. Find the  MICROSOFT IR CAMERA FRONT -4. right click/press and hold and then select  Update Driver5. Select Browse my computer for driver software6. Let me pick from a list of device drivers on my computer7. Microsoft IR camera front and then click or tap NEXT to install the driver8. restart Surface twice.

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Then, go through the process again but select SURFACE CAMERA WINDOWS HELLO andgo through the same steps as above and when you browse your computer, useSurface Camera Windows Hello.  Install as above and restart twice again.
But I can't find the "SURFACE CAMERA WINDOWS HELLO" either.

I'm pretty pissed. Please help.

Sincerely,

Stefan

 

Hello Face

Hey Jason,

1. Go to Search, type device manager, and open Device Manager
2. Find your Windows Hello driver, right-click on it, and select Remove driver software…
3. Restart your computer
4. One the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it
5. Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved

Hope this helps,

Lauryn