Windows 10: How come there seems to be no solution to this "insert security key usb" issue that has...

How come there seems to be no solution to this "insert security key usb" issue that has been happening to everyone?? I am beyond frustrated with it. It pops up when I am trying to use Google pay to make a purchase with a credit card, asking me to insert this key that I never created. I have tried all the things that I have seen online and NOTHING WORKS. WHY IS THERE NO SOLUTION TO THIS ISSUE????

:)

 

Corporate Security Solution

That made me so facepalm. Some people have absolutely no clue. I hope they don't take you for granted with all this you're doing for them.

SonicWall is a good security product, so Mindweaver's suggestion sounds like a good one and should make for a rather bigger baby step. Let's hope they take it.

 

dont have usb for security key

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get better clarity on the issue, please let us know:

• When you say “got deleted off usb or usb flash drive is not working either way", are you unable to use USB flash drive on the computer?
• When you say “I don't exactly have a security key", which security key are you referring to?
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?

I would suggest you to try plugging the USB to a different USB port and check if that helps. You can also try connecting the USB to a different computer and check.



Meanwhile, I would suggest you to refer the troubleshooting steps mentioned in the article

Error: “USB Device not recognized" when you try to access a USB external hard drive except Method 1 & 2 and see if that makes any difference.



A security key is a physical device that you can use instead of your user name and password to sign in. Since it’s used in addition to a fingerprint or PIN, even if someone has your security key, they won’t be able to sign in without the PIN or fingerprint
that you create.​​​



However, if you had configured security key earlier by any chance, you may refer Sign
in to your Microsoft account with Windows Hello or a security key.



For additional information, see
Windows Hello and FIDO2 Security Keys enable secure and easy authentication for shared devices.



Let us know the results. If the issue persists, we will certainly assist you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

I have never created a USB security key - so how can I get Windows 11 to stop requesting it?

Hi Lavenia,

Thank you for taking the time to respond.

In Device Manager under Universal Serial Bus controllers, I only see two entries: Intel USB 3.0 eXtensible Host Controller, and USB Root Hub. There is no USB security key driver.

I followed the link that you provided and navigated to the section "Delete a security key from your security info", but unfortunately this prompts you to first follow the instructions in the "Reset a security key" section which start by instructing you to:

1. Open the Windows Settings app, select Accounts, select Sign-in options, select Security Key, and then select Manage.
   
2. Insert your security key into the USB port...
   

I cannot complete step two becasue I do not have a USB security key.

If anyone is able to provice further advice on how to fix this issue it would be appreciated.

Kind regards,

Martin