Windows 10: How d I report a False Positive to Microsoft?

Discus and support How d I report a False Positive to Microsoft? in AntiVirus, Firewalls and System Security to solve the problem; I have Downloaded a file from Somebody I know Windows Defender says it has a Trojan Malwarebytes says it does not have a Trojan None of the other... Discussion in 'AntiVirus, Firewalls and System Security' started by Peter749, Jun 13, 2020.

  1. Peter749 Win User

    How d I report a False Positive to Microsoft?


    I have Downloaded a file from Somebody I know


    Windows Defender says it has a Trojan


    Malwarebytes says it does not have a Trojan

    None of the other people who downloaded the same file reports a Trojan from a verity of scans - NOD32, AVG, Bullguard

    How do I report the False Positive to Microsoft?


    Peter

    :)
     
    Peter749, Jun 13, 2020
    #1
  2. Dan_de Win User

    JASC PaintShop Pro 8 - False Positive?

    All of the tests on VirusTotal showed it as clear of this Trojan. The software manufacturer JASC has not existed for several years. I reported it as a false positive to Microsoft as advised. I have had no response from Microsoft. Will Microsoft be updating
    Defender so that it this file is not listed as a 'severe threat'?
     
    Dan_de, Jun 13, 2020
    #2
  3. Possible False Positive?

    Quite possible that it is a false positive. There are reports of WD Flagging as malware which in turn it is not.
     
    Sumit (Independent Advisor), Jun 13, 2020
    #3
  4. Snixtor Win User

    How d I report a False Positive to Microsoft?

    False positive for desktop shortcut scanner.lnk

    The 1.239.488.0 virus / spyware definition update that rolled out about 24 hours ago appears to be producing a false positive for any shortcut placed on the desktop called "Scanner.lnk". I can consistently replicate a false positive for Trojan:Win32/FakeSysdef
    with the following steps.

    • Create a shortcut to an exe file.
    • Place the shortcut on the desktop.
    • Name the shortcut "Scanner".
    • Run "Quick Scan".
    I don't get the same result by directly scanning the file, nor by uploading the file to www.virustotal.com, so it would appear this is as a result of a heuristic rather than a file content analysis. I also don't get the same result with a shortcut that links
    to a website.

    Can anyone else replicate? How can we go about getting the Windows Defender team to reconsider this heuristic? It's a bit heavy-handed.
     
    Snixtor, Jun 13, 2020
    #4
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How d I report a False Positive to Microsoft?

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