Windows 10: How do I change Microsoft account on computer. I need a refund of a double purchase of a...

I am having trouble setting up a mindcraft game on my mums computer. I have just payed for the game twice by mistake and am stuck in a trial game with a time limit. I am working on a computer that was my mums and is signed into her account. How do I change this so I can set up my mindcraft game. My Mum does not need this computer any longer.

I am stuck in a trial game and cant find the one I have purchased.

:)

 

Microsoft Offer Refunds on Digital Purchases at Windows and Xbox Store

Read more: Microsoft to Offer Refunds on Digital Purchases at Windows and Xbox Stores - Thurrott.com

 

Refund for purchasing The Sims 4.

Thank you for the information. We suggest that you log in to your Microsoft account, and check if the charge was applied. Follow the steps below to check it:

• Go to account.microsoft.com.
• Log in using your username and password.
• Click the Payment & billing tab.
• Select Order History.

If the charge shows on your Order History, please contact Microsoft Store Support. Refer to this
link.

If the charge is not showing, you may need to contact the developer of the game to process the refund.



Get back to us if you need more information and we'll be happy to assist you.

 

Unable to purchase on Microsoft Store with a Family account.

Thank you for your response. There are other games that allow you to purchase using the Microsoft funds that you transferred to a member of your Family.
If you don't have sufficient money in your Microsoft account to complete a transaction, you must use another form of payment registered with your Microsoft account to cover the remaining purchase amount, charge the entire purchase to the other payment
option in lieu of your account balance, or add additional value to your Microsoft account.

To ensure that the child account is allowed to purchase a content online, you have to check and change the restriction settings on the account by following the steps below:

• Sign in to your account on the
  Microsoft Family page.
• Find your child’s name and select More options > Spending >
  Change content restrictions.
• Change the restrictions settings and allow the account to purchase.

If you are still unable to purchase the game, there is a possible issue with your profile or the billing information. We recommend that you contact Xbox Chat Support to securely check your account and the child account.

Keep us updated with the results after performing the suggested solutions above.