Windows 10: How do i change my Windows Hello Pin when I have forgotten my current pin?

I am not able to reset my pin and it keep looping in the above error message.

:)

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

forgotten pin

Hi,

I'm going around in circles here.

I want to download Windows Draw.

I'm asked for my PIN - I have absolutely no memory of ever setting a PIN.

I click on "I have forgotten my PIN"

I'm asked to sign In, but I am already signed in.

My contact phone number has changed so that won't work.

I go to the site suggested;

I'm asked for my PIN - I have absolutely no memory of ever setting a PIN.

I click on "I have forgotten my PIN"

I'm asked for details of my age etc.

An automated response come back saying I haven't provided the right data!

I still want to download Windows Draw.

Argghhhhh

 

Windows Hello Pin/Windows Hello face

Has anyone came across or having the issue where Windows Hello Face and Windows Hello Pin are not working the message that i am seeing is currently unavailable or Credentials cannot be verified. was working fine until i changed my pin.

I can change my pin from the sign in options which is working fine but it is not letting me log in with Hello face or pin.

Running a Surface Pro 7 and Surface Laptop 3 win ver1909.

Also how can you reset a pin if you have forgotten it is there any other way to reset it with out re imaging the machines?

Thanks