Windows 10: How do I change the class of my Bluetooth device from "headphones" to "headset" so that...

Hi, I´m using the JBL TUNE 720BT together with the GIGABYTE G5MF and when wirelessly connecting the two, the headphones with an integrated microphone are not getting recognised as a headset which means that I can´t use the microhone. I already tried disconnecting and removing the headphones from the Bluetooth menu but even after reconnecting them as an input device, the microphone still won´t get recognised. I recently upgraded to my new computer with Windows 11 and I have never had this problem with my old laptop which used Windows 10. I tried using the headphones with a Bluetooth dongle

:)

 

Bluetooth headphones connect but headset portion does not


I have the exact same problem with my Bluebuds X





I have tried to manually add a driver through windows driver update (you can choose a driver device from the list)
but i'm not sure which one is compatible and had no luck getting the headset portion to work... *Sad




Please let me know if you have found a solution!

Thanks!

 

Bluetooth Headphones Connect but no headphones output Device

Hello, MazR

Welcome to Microsoft Community.

It looks like you're experiencing an issue where your Sony WH-1000XM4 headphones connect to your Asus Notebook via Bluetooth but the headphones do not appear as an output device in the sound settings. Since you mentioned that the headphones work fine on other devices and have worked on this laptop before, it seems the issue is with the laptop settings or drivers.



Here are a few steps you could try to resolve the issue:

1. First open Windows Settings - go to the Bluetooth devices tab - delete the pairing information for Sony WH-1000XM4 - then turn off your Windows Bluetooth functionality.
   
2. Check for other connected Bluetooth devices around you, such as mobile phones or other mobile devices with Bluetooth functionality. Go into these settings to turn off Bluetooth, which should allow your Bluetooth headset's communication channel to come out to Windows.
   
3. Based on previous experience, if a Bluetooth headset is connected to more than two devices, the communication channel will be occupied, but this depends on the communication channel reserved for the headset by the hardware manufacturer.
   
4. Go back to the Windows side, restart the device, and turn on the Bluetooth function. Follow the steps for headphone pairing in Sony's manual to start pairing. After successful pairing, check whether it can be selected as the output device normally.
   

Feel free to let me know the status.



Chandy |Microsoft Community Support Specialist

 

Bluetooth headphones connect but headset portion does not


All,

I have a surface pro 4, fully updated. I also have a pair of Revo bluetooth headphones. They also feature blutetooth calling capabilities (i.e. microphone).

I used to connect these without a problem. Recently something strange has been happening. Now when they connect on the headphones (i.e. stereo audio only) is recognized as an audio device.

Normally Windows recognizes headsets like this as two separate devices - headphones for audio and headsets for calling. I can confirm that device manager sees them both as functioning normally. But, as shown below, the headset portion is showing as disconnected. But there is no way to connect it.





I have uninstalled and deleted the device and re-paired it. Nothing works. Thoughts?