Windows 10: How do I close an account for my mother who passed away in May 2021?

Discus and support How do I close an account for my mother who passed away in May 2021? in Windows 10 Gaming to solve the problem; After my mum passed away in 2021 I deleted all personal information from her laptop and it hasn't been used since. The laptop is still functioning and... Discussion in 'Windows 10 Gaming' started by Chris Tu, Sep 7, 2023.

  1. CHRIS TU
    Chris Tu Win User

    How do I close an account for my mother who passed away in May 2021?


    After my mum passed away in 2021 I deleted all personal information from her laptop and it hasn't been used since. The laptop is still functioning and I'd like to be able to use it. I know the pin in order to log on to the laptop but I can't recall the password for her Microsoft account so I'm unable to get any further. The email account associated with her Microsoft account was closed and I am unable to answer the other security questions in order to log in to her account to close it that way.

    :)
     
    Chris Tu, Sep 7, 2023
    #1
  2. VESAO
    Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Sep 7, 2023
    #2
  3. DEEPIKA GOWDA
    Deepika Gowda Win User
    Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

    Hi Jerome,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

    • Do let us know the make and model of your computer?
    • Have you installed HP simple pass software on your computer?

    Try the below steps and check if it helps.

    Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

    Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

    Follow the steps to Access Recovery Manager:

    • Press Start button from the keyboard, type Recover Manager.
    • Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
      HP Recovery Manager opens.
    • Click Software program re-installation, Next , select
      HP SimplePass for the listing and then follow the on-screen instructions to reinstall application

    Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.
     
    Deepika Gowda, Sep 7, 2023
    #3
Thema:

How do I close an account for my mother who passed away in May 2021?

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