Windows 10: How do I connect to Wirelss modem when moving computer

Hi,

Can anyone provide me with a solution to the problem that a friend has experienced with his Windows 10 PC.

My friend had his PC switched off for some time and decided to move it from where it used to be into another room.

He has a Telstra Modem using a wireless connection. He informs me he cannot get this pc to connect or detect his wireless modem and yet his tablet can do so without any problem.

He has been trying for about 3 days, he asked me for help , I don't have a wireless modem as such but a dongle that's connected to my pc via USB connection.

Can anyone provide me with any steps to get this sorted.

The only thing I know is going into Control Panel, then go to Network or Network and Connections, after that, I'm a bit stumped.

Any help would be appreciated.

Cheers,
Peter

:)

 

Ethernet Connection

Hi,



Thank you for posting your query on Microsoft Community.



We would like to ask additional information that will help us in resolving the issue.

• What kind of computer are you using? Is it a desktop or a laptop?
• Did you make any recent changes to your computer?
• Have you tried troubleshooting the issue by yourself? If yes, what were the steps you have taken so far?

I would suggest you to try the following and check:

• Verify that the cable connects the modem to the wall jack is connected securely.
• Verify that the cable connects the computer to the modem is attached securely at both ends.
• Restart the router/modem.

Follow the steps and let us know if it helps.

 

Bsnl evdo micromax mmx300c modem failed to connect on creator update

Hi Sagar,

A few possible reasons can be the cause of this issue. To help us identify the cause of this problem, we would like to know the following information:

• Do you receive any error messages when connecting to the Internet? If yes, what is the exact error message?
• Is your computer connected to the modem using a wired or wireless connection?
• What is the status of the connection in the system tray? Are you connected to the modem but not getting Internet connectivity?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you try performing the troubleshooting steps in the following link:

Fix network connection issues in Windows 10.

Keep us updated with the status of the issue.

 

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