Windows 10: How do i diagnose USB issues? "Crash" playing VR

System: X99 MSI gaming 7, 16gb ddr4, MSI Nvidia 2070super, Valve index.

USB peripherals: 4 game controllers, keyboard, mouse.

Recently in the middle of playing VR games, randomly (no pattern to it) keyboard/mouse become unresponsive. As does all the other peripherals. The VR Mirror still shows, and my headset is still working, but nothing works.
It's like it is disabling all USB devices, and i have to hard reset the PC to restart.

Is there some kind of log or scrip that shows USB activity that I can record and view to see what the problem is?
Something which shows all USB operations?

:)

 

Issue with USB ports turning off

Hi Mattx1,

Thank you for posting your question in the Microsoft Community.

1. Does the issue occur with all the USB devices plugged in to the PC?
   
2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
   
3. Did you make any changes to the PC prior to this issue?
   

Let us try these steps one by one to check if that makes any difference.

Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

1. From the Settings screen, choose Update & Security.
   
2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
   
3. Follow the on-screen direction to complete the process and if required please apply the fix it.
   
4. Once it is done, please reboot the computer and check the status.
   

Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
   
2. In Device Manager, expand "Universal Serial Bus Controllers".
   
3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
   
4. Perform same step for other devices. When completed, restart the computer.
   

All USB controllers will reinstall automatically.

Article for Reference.

Automatically diagnose and fix Windows USB problems:
https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

Hope this helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

window mixed reality can not play top-bottom VR file. i can only play side by side VR

window mixed reality can not play top-bottom VR file by Movie & TV. i can only play side by side vr. any solution to play up-bottom VR?

 

lost all data on USB deive after scan disk

Hello,

For us to be able to assist you, we suggest that you try to follow the steps provided on the link given below:

• Automatically diagnose and fix Windows USB problems

Update us on the result.