Windows 10: How do I escalate a complaint to a competent person at Microsoft?

Is there anyone who is competent in the Support team at Microsoft?Since July, every month I have the same problem, I cannot reconcile the billing Microsoft issues. But you take the money anyway.You close Support tickets without contacting me or asking if the issue is solved.You call, then don't bother following up.I get passed from one person to the next who then asks me what is the problem, because they are too lazy to read the past issues.Microsoft either cannot reconcile why the amount of money they took from my account or do not see why they should, perhaps they consider themselves above

:)

 

Support Escalation

I have purchased Office 365 and using on Lumia 950XL. The support guy is pathetic, they give some garbage solutions. Can I know whom to escalate the issue. Support Guy even did not transfer me back on the system for the feedback, mentioning that the system
in down.

Anyway it is my mistake to buy Microsoft .

Just wanted to know if I can escalate the ticket - **** to someone else.

Regards

Porus Mehta

*** Moderator's note: Case number removed due to security purposes **

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How do I contact microsoft about a complaint?

After a windows 10 update, my office 365 outlook app malfunctioned. I tried the support contact listed with the app. If was clear after 6 hours and 3 different tech over the phone, that they had no idea how to fix the issue. Not only that but new issues
arose as the result of their attempts. Original issues were quickly resolved through an outside computer tech company who are used to fixing problems after a windows 10 update push. But Microsoft is handling this new issue through electronic communication.
It is clear that it won't get resolved this way.

Someone suggested Microsoft.com/support as a way to file a complaint. This is for software complaints and suggestions, all electronic. I need a place to register a complaint about departments and maybe get some real help.

 

Microsoft Complaints Department?

If you were to write a letter to the address given earlier, it would be directed to someone who deals with complaints, regardless of whether there's a dedicated department for such things. Don't have time to write a letter? Really? But you do, of course,
have time to "...do it in person over the phone..." (an impossible task, btw). Please. There are 1.25
billion Windows installations worldwide, and I think Microsoft might be open to hearing your plan for how personalized answers to all possible questions and complaints might be feasible.