Windows 10: How do I find the cause of a BSOD using WinDbg?

Firstly, I hope I have the right place for this question and my apologies if I don't.I have an ASUS TUF Gaming A15 FA506IU Processor AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz Installed RAM 32.0 GB 31.4 GB usable System type 64-bit operating system, x64-based processor NVIDIA GeForce GTX 1660 TiEdition Windows 11 Home Version 22H2 Installed on ‎7/‎08/‎2023 OS build 22621.1992 Experience Windows Feature Experience Pack 1000.22644.1000.0 All Windows and OEM updates have been done, including the BIOS.About a year ago it started having BSODs occasionally but in the last six month

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BSOD where WinDbg suspects ntkrnlmp.exe


Hello.

I have been having BSOD issues for the last several months on this laptop. They most commonly appear when I'm playing music and/or games, and it has gotten to the point where I am hesitant to even play online games anymore, as I often end up getting a BSOD in the middle of a game.

I recently upgraded to Windows 10 hoping that it may help things, but it did not. I followed a WinDbg guide (from sevenforums I believe) and found that one of my video drivers was failing, so I updated that and my BSOD issues have become less frequent, but they still persist. The most recent crashes blame ntkrnlmp.exe and the reading I've done suggests that ntkrnlmp.exe is most likely a red herring and the actual issue lies elsewhere. I tried running Prime95's Blend Test, but it just caused my computer to BSOD after 10-15 minutes, and all of the tests in the log succeeded. Event viewer lists recent bugchecks as 0x0000003d and 0x0000001a.

I don't really know where to go from here. Any help would be greatly appreciated.

Thanks!

 

Constant BSOD and Random Crashing

I'm sorry to hear about the issues you're facing with your computer. Random crashes and Blue Screen of Death (BSOD) errors can be frustrating to troubleshoot, but analyzing minidump files can provide valuable information about the underlying causes.

Unfortunately, as a text-based AI model, I'm unable to directly access or analyze files or attachments. However, I can provide you with some general guidance on how to analyze minidump files yourself or suggest alternative troubleshooting steps.

1. Analyzing minidump files:
   
   • To analyze minidump files, you'll need a debugger tool like WinDbg, which is part of the Windows Software Development Kit (SDK). Install the SDK and WinDbg on your computer.
     
   • Open WinDbg and go to "File" > "Open Crash Dump." Browse and select the minidump file you want to analyze.
     
   • WinDbg will load the minidump and display information about the crash. Look for the error message or the faulting module that caused the crash. This information can help identify the potential cause of the problem.
     
   • If you're unfamiliar with WinDbg or analyzing minidump files, you can search for specific error messages or faulting modules online or seek help from forums and communities dedicated to Windows troubleshooting.
     
2. Alternative troubleshooting steps:
   
   • Since you suspect faulty RAM, testing it with new RAM modules is a good step. Faulty RAM can cause various stability issues, including crashes and BSOD errors. Consider ordering new RAM and replacing the existing modules to see if it resolves the problem.
     
   • Ensure that all your drivers, including motherboard chipset drivers, graphics card drivers, and other hardware drivers, are up to date. Outdated or incompatible drivers can lead to system instability.
     
   • Monitor your computer's temperature using software like HWMonitor or Core Temp. Overheating components can cause crashes. Make sure your computer's cooling system is working properly and clean any dust buildup on the CPU cooler and other components.
     
   • Check for any recently installed software or drivers that may be causing conflicts. Uninstalling or rolling back recent changes can help isolate the problem.
     
   • If the issues persist, you may want to consider seeking assistance from a professional computer technician or contacting the customer support of your computer's manufacturer.
     

Remember to always back up your important data before making any major changes to your system or replacing hardware components.

I hope these suggestions help you in troubleshooting and resolving the issues you're experiencing with your computer.

 

Install and Configure WinDBG for BSOD Analysis  


Please explain....stuck on step #2.......Windows 10 Forums what should be copied and pasted now that the above does not work and how do you check the progress?