Windows 10: how do I fix a problem with a printer which windows says is offline, but is not?

how do I fix a problem with a printer which windows says is offline, but is not?Windows 11 keeps telling me the Brother MFC-JDW6530 is offline, but it is not. It is happily sitting in the network and I can communicate with it via the browser on it's IP address. The only problem is windows thinks it is offline.

:)

 

Printer keeps going offline when windows 10 updates

Hi Graham,

Thank you for writing to Microsoft Community Forums.

I understand that your printer shows offline.

• When you say “Printer keeps going offline when windows 10 updates” do you mean that the printer goes offline after installing updates?
  

I suggest you to follow the below given methods and see if that helps.

Method 1:

I suggest you try
changing the printer’s status from “offline” to “online” and check if it resolves the issue.

Method 2:


If the issue persists, I would have you download and run the HP Scan doctor from the manufacturers website. Refer to the article and follow the suggestion on
Resolving Printer Offline problem using the HP Print and Scan Doctor.


Method 3:


If the issue persists, I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.

Hope it helps.

Regards,

Zaki

 

How To Fix Brother Printer Offline?

I have done some steps to follow for Brother printer offline

1. Go to the “start” menu of the printer, select “control panel” and then click on the “printers and faxes” option. A new window will appear that will show a list of printers currently connected with or installed on your system.
2. Next up, double click on any of the printers that you want to be reconnected and back online. Another wind****nt” commands sent to this printer and all the printing tasks currently scheduled on this device.
3. Now go to the menu window and click on the “printer” icon. After that, click on the “user printer offline.” This should reconnect the printer to your system and its status should effectively change from “offline” to “online.”
4. This is one simple and effective way to deal with an offline printer. There are other ways as well. If you have a problem with Br**** depend on the kind of problem it is. For instance, there is a possibility that the above-mentioned approach may not
   be enough to get your br****v>

 

Printer offline problem persists

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

In order to help you better, could you please confirm a couple of things:

• Is it a wired or wireless printer?
• Is the printer connected via network to your computer?

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to make printer as a default printer you can follow the below steps:

• Press Windows key+ X and select
  device manager.
• Select devices and printers
• Right click on the printer you want to use, and then click
  set as default printer (You'll see a check mark on the printer's icon signifying that it's now your default printer).

I suggest you to update the drivers for the printers and check if it helps.

Method 2: I also recommend you to run the print troubleshooter to check the issue.

• Type troubleshooter in the search box and then press enter.
• In the left pane click on View all.
• Select the printer option and
  follow the on screen instructions.

Method 3: Also I suggest you to run the troubleshooting steps and check if it helps.

Fix printer connection and printing problems in Windows - Microsoft Support

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.