Windows 10: How do I fix my laptop crashing while playing games?

Discus and support How do I fix my laptop crashing while playing games? in Windows 10 Gaming to solve the problem; I have an Asus Rog Zephyrus G14 2022 laptop, model GA402RK.For a couple months now, I have been having this issue that when I plug in my 240W charger,... Discussion in 'Windows 10 Gaming' started by Victor ‎, May 6, 2024.

  1. How do I fix my laptop crashing while playing games?


    I have an Asus Rog Zephyrus G14 2022 laptop, model GA402RK.For a couple months now, I have been having this issue that when I plug in my 240W charger, the game I have been playing Ghostrunner would crash after a couple minutes of play. Sometimes it would be 1-2 minutes, sometimes it would last up to 20-25 minutes on low settings. At first I though it might be a hardware issue, however, the issue was transmitted to a friend's laptop when plugging in my SSD. What also convinced me that it is not a hardware problem is that I dual booted into Linux and was able to run the same game much better,

    :)
     
    Victor ‎, May 6, 2024
    #1

  2. i have a gaming laptop that crashes during games

    Hi,

    A corrupted profile is one of the possible reasons why your computer crashes when playing a game. For us to provide proper resolution, we need to collect more information. Kindly answer the questions below:

    • When did the issue start?
    • Are you having this issue with all of your games?
    • What are the troubleshooting steps you have done so far?
    • Have you made any changes to your computer prior to this concern?
    • Were you able to play a game before without any problem while the charger is plugged in?
     
    Wilfred Mac, May 6, 2024
    #2
  3. Jacob_090 Win User
    "Video_dxgkrnl_fatal_error" while playing games on my Dell G3 laptop ?

    So every time I play a game after like half an hour or so, my game crashes (blue screen giving the error VIDEO DXGKRNL FATAL ERROR ), then when I relaunch the laptop my discrete GPU is gone, like missing from task manager and hidden in device manager. To fix it I have to restart my laptop then the Nvidia drivers come back and when I play my games again the same problem happens after a few minutes of playing the game. It's never happened unless I'm playing a game.
    I have tried:

    • reinstalling the graphics driver from NVIDIA.
    • removing the graphics driver using DDU in safe mode and reinstalling the latest one.
    • running sfc and dism

      None of the above methods helped.
      My laptop is out of warranty so don't suggest I take it to the Dell service center as they will just say to replace the motherboard, I know that and that will be like buying a new laptop.

      My laptop is a Dell G3 15 3500
      Specs -
      i7-10750H
      RTX 2060 6gb
      16Gb ram
      256Gb SSD
      Windows 11 home
     
    Jacob_090, May 6, 2024
    #3
  4. drdeathx Win User

    How do I fix my laptop crashing while playing games?

    Random laptop crashes in games.

    Oxymoron that is.... Your saying doubtful it would overheat but recommend he blows the dust with compressed air and recommend a laptop cooler. Now thats hilarious. Just saying.... I think you just said what I did but took the mantainence a step further.
     
    drdeathx, May 6, 2024
    #4
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How do I fix my laptop crashing while playing games?

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