Windows 10: How do I fix my Microsoft Store which is not opening or working?

Hello, I am experiencing issues with my Microsoft Store. When I try to click on it in the Windows search area, it does not respond at all. I have attempted to repair and reset the Microsoft Store in the settings, but the process does not complete successfully. Additionally, I have tried several commands, such as "wsreset.exe," to fix the issue, but none of them seem to work. I would truly appreciate some assistance on this issue. Thank you so much, and I look forward to hearing back from you guys.

:)

 

Microsoft Store is not working

Hi Rajibkarmakar,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you with accessing Windows Store, we will help you with this issue.

This issue might have occurred because of some issues with the Windows Store cache.

So, I suggest you to try the steps provided below and see if it helps you to fix the issue.

Step 1: Run WSReset.exe
.

• Press Windows+R key to open
  Run box
• Enter wsreset.exe in the Run command and then tap or click
  OK.
• Restart your computer and check.

If resetting Windows Store cache does not help then,

Step 2: Re-register Windows Store by running the following commands in a CMD window started as Administrator:

Follow the below steps.

• Open the Start menu, type Windows PowerShell in the search bar.
  
• Right click on the Windows PowerShell and select Run as administrator.
  
• Press OK the UAC prompt if shown. That will open an elevated command prompt. (It will show Administrator in the caption.)
  
• Then enter the chkdsk command
  
  PowerShell -ExecutionPolicy Unrestricted
  
  $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
  
• Restart the computer and try to download the apps.

Hope it helps. Reply to the post with an updated status of this issue, we'll be glad to assist you.

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.

 

Microsoft store appears blank in Windows 10.

Hi,

Welcome to Microsoft Community.

What steps did you try to fix Windows Store?

Try the following steps and see if that helps:

• 
  Press Windows + R keys to open Run command
  
• 
  Type wsreset.exe and hit enter
  
• 
  Now try to open store and see if it works.
  
  Hope this helps.