Windows 10: how do i fix my mixed reality headset screen turning off when i put it on?

when i put on my headset, the screen turns off. when i take it off,it turns on sometimes it doesn't turn back on mixed reality portal shows what its meant to see, but the headset wont show it. i've tried restarting my computer, reinstalling windows mixed reality portal, but it wont work.

:)

 

Mixed reality headset issue

Hello Lara,

In addition, you might see if the steps in the tutorial below may be able to help with troubleshooting for your Mixes Reality headset.

https://www.tenforums.com/tutorials/120992-set-up-windows-mixed-reality-headset-windows-10-a.html

 

Black Screen on Mixed Reality Headset

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with using Mixed Reality Headset on your PC, and I certainly appreciate your efforts in trying to resolve the issue by performing certain troubleshooting steps.



You may want to refer the sections My headset displays are black and
I am getting a "Something Went Wrong" error code from the article
Troubleshooting Windows Mixed Reality and
see if that helps.



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community - Moderator

 

Windows mixed reality headset screen keeps turning on and off in certain positions

Hello so my Windows mixed reality headset screen keeps turning off and on in certain positions, I believe its something to do with the HDMI in the headset since I have already try multiple Microsoft and other sites to try to fix it, none of the have worked. The Windows mixed reality headset screen turns back on when I move the cord of it. it isn't my graphics card doing it because I switched it out the HDMI VR and my main monitor and it keeps having the problem even though my main monitor never having this problem. any fix?

thanks