Windows 10: how do I fix this? got this twice today while playing games.

submitted by /u/alterexolol
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:)

 

I have the microsoft games on my computer. today It won't let me play. They freeze up and now I can't Play at all.

Hi Helen,

Welcome to Microsoft Community.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.

To assist you better I would like to know, which game are you trying to play?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. I suggest you to uninstall and re-install the game and check.

• 
  Go to settings and click on System.
  
• 
  Click on App & features, right click on the game and uninstall it.
  
• 
  Now try installing the game from Windows store.
  

Hope it helps. Keep posting us with the status we will be glad to help you.

 

No Sound while playing games.

Hi Marbea,

For us to further isolate the issue, please clarify the following:

• What is the make and model of your device?
• Did you receive any error messages?
• Are you experiencing the issue when playing games only?
• Is the issue the same when playing a different game? What game are you trying to play?

Meanwhile, you can check and try performing the troubleshooting steps provided in this

article. Let us know how it goes.

Regards.

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.