Windows 10: How do I fix Windows Hello PIN Setup not working on new install?

I recently installed Windows onto my PC. I decided to sign in with my Microsoft Account, and now to access my profile I must sign in with a verification code every time. It has given me the option numerous times to set up a Windows Hello PIN, but every time I try to it shows an error message and tells me to sign in to account.live.com, but doing so never works. So far I have checked for corrupt system files, installed all updates, restarted my computer, etc. but nothing I do allows me to create a PIN. The site seems to be having an error and will not let me insert the screenshots I took, but h

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Unable to setup Windows Hello, error: incorrect pin

Hello,

Thank you for writing to Microsoft Community Forums.

May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

Do you have any other user account on the computer?

If yes, does Windows Hello work on that account?

If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

Please follow the steps below to remove and re-add the PIN:

• Press Windows logo key + I to open Settings.
  
• Select Accounts.
  
• Click on Sign-in options.
  
• Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
  
• After the pin is removed, please click on
  Add to setup pin for the account.
  
• After setting up a new PIN, try to set up Windows Hello.
  

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?

 

pin setup goes wrong and skipping this step does not work.

Hi



Welcome to Microsoft community.



I understand you're having trouble with setting up a Hello Pin on your new laptop. This seems like a frustrating issue, but let's try to troubleshoot it together.

Firstly, make sure your device is connected to the Internet. The Hello Pin setup process requires a functioning Internet connection to communicate with Microsoft's servers.

Secondly, try the following steps:

1. Press the "Windows" key + "I" to open settings.
   
2. Go to "Accounts" and then to "Sign-in options".
   
3. In the "Windows Hello Pin" section, click on "I forgot my PIN".
   
4. Follow the instructions to set up a new PIN.
   

If the above steps don't work, you can try to remove your Microsoft account and then add it again:

1. Press the "Windows" key + "I" to open settings.
   
2. Go to "Accounts" and then to "Your accounts".
   
3. Select the account that's causing trouble and click on "Remove".
   
4. Restart your computer.
   
5. After the restart, go back to the "Your accounts" section and click on "Add an account".
   
6. Follow the instructions to add your Microsoft account again and try to set up the Hello Pin.
   

Best regards



Derrick Qian | Microsoft Community Support Specialist