Windows 10: How do I gain access to my laptop if I have forgotten the password?

I have forgotten the password for my laptop. A challenge phrase is asked on each attempt at the password. I have attempted to reset the laptop but it will not do it. Any help greatly appreciated! It's a new laptop with no files/work on the laptop

:)

 

FORGOTTEN PASSWORD To gain access to Laptop

This is an old thread, but you could try the steps done here: Forgotten Password!!

 

FORGOTTEN PASSWORD To gain access to Laptop

Let’s see what happens when you want to boot into the BIOS.

I cannot find a manual for Asus, Model X55M1

Here is a manual for an Asus, Model X551M
Asus x551m Manuals
--- According to page 74, press f2 to access the BIOS.
--- According to my notes for an ASUS laptop, it could be f9 or Del
If that isn’t the correct manual, let us know your exact model.

OK, try to access the BIOS.
If you are requested for a password to get into the BIOS, it will be known that is the issue.
If you can get into the BIOS, look for a password in one of the other options in which a password is in there.
Since you don’t know what password you used, just let us know what you find out.
Do not exit unless there aren’t any passwords in any of the BIOS options.
NOTE: This has nothing to do with logging into the user account.

EDIT: Page 77 “If you install an Administrator Password, you will be prompted to input this before entering BIOS“
--- It appears that's the Administrator password you created and it is intended to access the BIOS.
But go through the process anyway and let us know the results

EDIT on Dec 28
After those steps for verification, are you able to get to the users log-in screen?
Even though the password is forgotten?

 

FORGOTTEN PASSWORD To gain access to Laptop

To tell the truth, I must profess ignorance

When all this started I went through the following steps:.
1) Turn on the laptop picture of a fjord appears.
2) A left click on the screen causes the user name to appears with the password box under it.
3) Anything(or nothing) typed into the password box, with a tap to the enter key then brings the command to try again.

See, I can't seem to get anywhere except I somehow(during my efforts to try variations of the password hint) ended up getting a screen that was related(I think) to BIOS.
That allowed me to go through some settings(administrative?) and choose a password. I chose to do that.
Aha I thought.
All that did was give me a log in command box(for which I created a password) .
So now, instead of the 3 steps above I have to log in to get to the 3 steps above. A step I didn't have to do before.

What I'm trying to say is this(after all my fumbling about): that I still do not know the difference between a local user account or an MS account-linked user account.

All i know, at this point, is that I am stuck at step 3 and really am not sure what to do except maybe have my fiend reach out to ASUS.

I made a mistake in my first post. I do not have the OS disc. I have the ASUS DVD suite. I mistakenly assumed it was an OS disc. I talked to my friend and was told that her laptop came preloaded with Win10.

DVD suite listings
-Power 2go8
-E-Green
-ASUS Firmware Update
-Quick Install Guide

Thanks for your reply sir. I do appreciate it.

Regards,
Bruce