Windows 10: How do I gain access to my laptop

I have an HP touchscreen laptop less than 6 months old with Windows 10 preloaded. When I turn it on, the picture comes up. However, no matter what I do, the Pin log-in area will not come up so I can enter my pin. Win10 was preloaded so I do not have a disk or even a rescue disk.

:)

 

Laptop problem: Black vertical "sidebar" [Update]

I will try that... do you think I have complete access to replace the monitor cable without dismantling the laptop from step 1? *Eek!
Tbh it's a bit scary.

 

Cannot gain access in Windows 10

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



Please share the details.

• 
  What do you mean by “cannot gain access”?
  
• 
  Are you able to boot in to login page?
  
• 
  What is the status when you enter the password?
  
• 
  Do you see any error code or error message on the screen?
  

As a work around, if you are using Microsoft Account, I suggest you to connect with internet and check if it helps.



Please reply with the details and updated status of the issue. We will be happy to assist you accordingly.

 

FORGOTTEN PASSWORD To gain access to Laptop

To tell the truth, I must profess ignorance

When all this started I went through the following steps:.
1) Turn on the laptop picture of a fjord appears.
2) A left click on the screen causes the user name to appears with the password box under it.
3) Anything(or nothing) typed into the password box, with a tap to the enter key then brings the command to try again.

See, I can't seem to get anywhere except I somehow(during my efforts to try variations of the password hint) ended up getting a screen that was related(I think) to BIOS.
That allowed me to go through some settings(administrative?) and choose a password. I chose to do that.
Aha I thought.
All that did was give me a log in command box(for which I created a password) .
So now, instead of the 3 steps above I have to log in to get to the 3 steps above. A step I didn't have to do before.

What I'm trying to say is this(after all my fumbling about): that I still do not know the difference between a local user account or an MS account-linked user account.

All i know, at this point, is that I am stuck at step 3 and really am not sure what to do except maybe have my fiend reach out to ASUS.

I made a mistake in my first post. I do not have the OS disc. I have the ASUS DVD suite. I mistakenly assumed it was an OS disc. I talked to my friend and was told that her laptop came preloaded with Win10.

DVD suite listings
-Power 2go8
-E-Green
-ASUS Firmware Update
-Quick Install Guide

Thanks for your reply sir. I do appreciate it.

Regards,
Bruce