Windows 10: How do I get a refund for being charged for a product I did not receive.

I purchased in game currency through the Microsoft store for ROBLOX, and I was prompted with the message that they could not complete the transaction only to find that they still charged me the amount for the in game currency without giving me the in game currency, and the cherry on top is Microsoft support throws me in an infinite loop of requesting assistance through bots and I can't request a refund directly from the transactions tab because Microsoft policy doesn't allow refunds for those kinds of transactions.TL;DR : Microsoft charged me for a product I didn't receive and can't refund and

:)

 

Refund for unauthorized purchase - Developer does not refund but recommends to dispute the charge

I realized I was charged without my authorization by an in-app purchase. I contacted the developer, finally today they replied me but they just recommended to dispute the charge with the bank. I do not understand very well why they don't just refund me
and prefer the bank contact them. Any idea? By the way, given what they said, my next step is to call my bank and dispute this charge. Any suggestion is very welcomed!

Thanks

 

Refund for purchasing The Sims 4.

Thank you for the information. We suggest that you log in to your Microsoft account, and check if the charge was applied. Follow the steps below to check it:

• Go to account.microsoft.com.
• Log in using your username and password.
• Click the Payment & billing tab.
• Select Order History.

If the charge shows on your Order History, please contact Microsoft Store Support. Refer to this
link.

If the charge is not showing, you may need to contact the developer of the game to process the refund.



Get back to us if you need more information and we'll be happy to assist you.

 

Refunding a product (Minecraft for Windows)

There's really not much time to actually play the game in 14 days. Considering the fact majority of distributors practice 14 day refund policy (with playtime threshold), I see no reason why Microsoft would not do that as well. MORE TO IT, to refund a product
you need to uninstall it from your device. That suggest there's a way for Microsoft to check whether the software is on your computer. That, or it's a way of making sure the user complied to refund terms. Either way, there's no way to abuse it, and Microsoft
has no base to disallow game refunds.