Windows 10: How do I get CD/DVD Drive to work in apparent conflict with BounceBack back-up sofware in...

I have a Toshiba laptop L755-S5153 and BounceBack v20 installed. When I upgraded from Windows 10 to Windows 11 the BounceBack copy engine was unable to load. I discovered that there is some sort of conflict with the CD/DVD drive because if I disable the CD/DVD drive, BounceBack works perfectly. However, I cannot use the CD drive. In Device Manager the Properties of the disabled CD drive under Device status reads: "Windows cannot start this hardware device because its configuration information in the registry is incomplete or damaged. Code 19." I have tried the various fixes I read online,

:)

 

CD/DVD drive is not correctly displayed

All the resolutions listed under Method 1 apply to the cases when CD/DVD drive is not recognized by Windows or other programs. Fortunately, my drive is recognized by Windows and other programs. I tried all the step-by-step resolutions listed, but did not
work. For some reason, my CD/DVD drive icon is not the right icon for the drive, and is for compact flash. Any idea?

I also reset my BIOS settings back to factory reset, but it did not help.

 

CD/DVD Rom

Hello, steelersjourney

Welcome to Microsoft Community.

There are several possible reasons why your CD/DVD drive is not working on your Windows 10 Dell computer. Here are some steps you can take to troubleshoot the issue:

1. Check the driver or the registry entries following the steps outlined in Your CD or DVD drive is not recognized by Windows or other programs - Microsoft Support. Although your situation may not exactly match the description, the steps here are generic, so they are worth a try.
   
2. Check the connection: Make sure that the cables connecting the CD/DVD drive to the motherboard are firmly in place and not damaged.
   
3. Clean the drive: Use a CD/DVD drive cleaning kit to clean the lens of the drive. Dust and dirt on the lens can prevent the drive from reading discs.
   
4. Check for conflicts: If you have recently installed new hardware or software, it may be conflicting with the CD/DVD drive. I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.
   
5. Check for Windows updates: Check if there are any pending Windows updates that need to be installed. Sometimes, Windows updates can include driver updates for your CD/DVD drive.
   

If none of these steps work, it's possible that the CD/DVD drive is faulty and needs to be replaced.

Let us know if you have any further questions.

Best regards

Yuhao Li

Microsoft Community Technical Support

 

network default administrative shares not being generated for CD/DVD drive

Hi,

Conflicts with the device drivers is one of the possible reasons why you are having issues access the shared CD/DVD drive. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• May we know the operating system of the computer that the shared CD/DVD drive is connected?
• Have you tried uninstalling the CD/DVD drive driver?

Regards.