Windows 10: How do I get in touch with a HUMAN on the phone?

Discus and support How do I get in touch with a HUMAN on the phone? in Windows 10 Software and Apps to solve the problem; my microsoft account has been hacked and the email address was changed. i have tried to recover my account via the online tools but to no avail... is... Discussion in 'Windows 10 Software and Apps' started by britta p, Jul 1, 2025 at 7:42 PM.

  1. BRITTA P
    britta p Win User

    How do I get in touch with a HUMAN on the phone?


    my microsoft account has been hacked and the email address was changed. i have tried to recover my account via the online tools but to no avail... is there a way for me to call microsoft and speak to someone on the phone? going in circles with the online tools is making me feel like i am losing my marbles. meanwhile, someone in russia is gaming on my xbox live D:

    :)
     
    britta p, Jul 1, 2025 at 7:42 PM
    #1
  2. JENNIFER CHA
    Jennifer Cha Win User

    touch screen

    Hi,

    We sure can provide some troubleshooting steps before you decide to get help from your laptop's manufacturer. Please follow the suggested solutions below:

    Method 1: Check if the touch screen driver is enabled.

    • In the Search bar, type Device Manager.
    • Locate Human Interface Devices and look for touch screen.
    • Right-click touch screen and check if it is enabled. If not, please enable it.
    Method 2: Reinstall the touch screen driver.

    • In Device Manager, go to Human Interface Devices.
    • Locate touch screen again and right-click it to Uninstall
      the driver.
    • Restart your PC to automatically install the driver.
    Feel free to post back for updates.
     
    Jennifer Cha, Jul 1, 2025 at 7:51 PM
    #2
  3. DEEPIKA GOWDA
    Deepika Gowda Win User
    Touch screen is disabled

    Hi Roy,

    Thank you for responding.

    This issue might be due to drivers which are to be updated.



    I suggest you to update the drivers for touch feature in Device Manager:

    Steps:

    • Right click on Windows key from the desktop and click on
      Device Manager.
    • Expand Human Interface Devices, right click on the
      Touch screen driver and select Update Driver Software.


    Also, I suggest you to contact the device manufacturer website and try to update the chipset drivers as well.

    Hope it helps. Feel free to contact us for further assistance.
     
    Deepika Gowda, Jul 1, 2025 at 7:51 PM
    #3
  4. DANI PUN
    Dani Pun Win User

    How do I get in touch with a HUMAN on the phone?

    Touch screen not working

    Were you able to see if your driver is up to date?

    We suggest to update the touch screen driver and check for resolution.

    Follow the steps provided:

    • Press Windows key and X on your desktop and click on Device Manager.
    • Expand Human Interface Devices.
    • Locate the Touch screen driver.
    • Right-click on the driver icon and click on Update Driver Software.
    • Click on Search automatically for the updated driver software.
    • Follow the onscreen instructions to update the touch screen driver.
     
    Dani Pun, Jul 1, 2025 at 7:51 PM
    #4
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How do I get in touch with a HUMAN on the phone?

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