Windows 10: How do I get my Surface pro 11 to stop rebooting randomly?

I have been having trouble with my surface pro 11th edition for the past few days. It keeps randomly freezing for about 10 seconds then rebooting. It normally happens between 5 minutes to an hour after running. Twice it has given me a BSOD with one error code being CLOCK_WATCHDOG_TIMEOUT and the other being another watchdog error. I have searched through the event viewer but all I could find at the time of the crash was two critical errors of ID 41 and 142 which say it unexpectedly stopped working and will reboot. These two critical errors appear after every reboot.I have tried typing the SFC

:)

 

Windows 11 install on new Surface Pro

Installing Windows 11 on a new Surface Pro or any compatible PC involves aseries of steps. please note

that the process can very slightly depending on the specific model of Surface Pro you have and the

harware requirements for windows 11. Here is a general guide to help you instal Windows 11 on a

campataible surface Pro:

Before You Begin:

1. Check System Requirements: Ensure that your Surface Pro meets the minimum system requirements for Windows 11. These requirements may include a compatible processor, a certain amount of RAM, and TPM 2.0 support.
   
2. Backup Data: Before proceeding, back up any important data on your Surface Pro to prevent data loss during the installation process.
   

Installation Steps:

1. Download Windows 11: Visit the official Microsoft website to download the Windows 11 installation media. Microsoft usually provides tools for creating bootable USB drives or ISO files.
   
2. Create Installation Media: Use the downloaded Windows 11 installation files to create bootable media. You can either create a bootable USB drive using tools like Rufus or use the Media Creation Tool provided by Microsoft.
   
3. Insert Bootable Media: Insert the bootable USB drive with the Windows 11 installation files into your Surface Pro.
   
4. Boot from USB Drive: Restart your Surface Pro and boot from the USB drive. You might need to change the boot order in the BIOS/UEFI settings to prioritize the USB drive.
   
5. Install Windows 11:
   
   • Follow the on-screen instructions to begin the Windows 11 installation process.
     
   • Choose your language, time, keyboard input, and other preferences.
     
   • Enter your Windows 11 product key if prompted.
     
6. Partition and Install:
   
   • When prompted, select the partition where you want to install Windows 11.
     
   • Follow the installation wizard to complete the installation process.
     
7. Set Up Windows 11: After installation, follow the initial setup process, including creating or signing in with a Microsoft account, choosing privacy settings, and customizing your desktop.
   
8. Install Drivers: Visit the official Microsoft Surface support website to download and install any necessary drivers and firmware updates for your specific Surface Pro model.
   
9. Install Software: Install your desired software and applications. You can download and install software from the Microsoft Store or other trusted sources.
   
10. Windows Updates: Make sure to keep Windows 11 up to date by regularly installing Windows updates through the Windows Update feature.
    

Regard!

...

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator