Windows 10: How do i get out of preparing bitlocker recoveey screen.

I just got a brand new laptop, Asus, i set everything up and then same day, in the evening, blue screen pop asking me my recovery key which i dont know.. so now it has been 3 days of the black screen " preparing bitlocker recovery". Anything i can do to stop that? I also dont want this to happen ever happend, how?I have to mention i do not know much about computers. I just use them for office and school purpose.

:)

 

Surface 3 stuck on preparing bitlocker recovery

Hi Alexis,



Thank you for posting your query in Microsoft Community.

Follow the below steps and check if it helps:

I suggest you to try the step under the section "To unlock removable data drive" in the following article:

Windows help & learning

Note: The steps for Windows 8.1 applies to Windows 10 as well.

For further reference, I suggest you to refer to the following article:

http://windows.microsoft.com/en-us/windows-8/bitlocker-drive-encryption

If the issue persist, I suggest you to please get in touch with our
TechNet team through below link to resolve the issue:



Technet forums

Our TechNet team will assist you better in this regard.

Regards,

Guru Kiran

 

BitLocker Encrypted Hard Drive to MAC

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



I suggest you to perform below mentioned steps to disable BitLocker.

To disable BitLocker I would suggest you try the following steps and see if it helps.

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Change View by from Category
  to Large Icons/Small Icons.
  
• 
  Click on BitLocker Drive Encryption and click on
  Turn BitLocker Off.
  
• 
  Follow on screen instructions. Click on Decrypt the Drive
  when the message appears.
  

I would suggest you click on the link below and refer the following article.

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

(You can refer the steps in the above link as they are applicable for Windows 10 as well)



Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.