Windows 10: How do I get past the “Your device ran into a problem and needs to restart. We’re just...

It continues to show this message again until followed by another blue screen error saying, “Recovery” “Your PC couldn’t start properly”

:)

 

Your PC ran into a problem and needs restarting

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Would you be able to capture an image or a screenshot of the complete error message that your getting?
• Were there any software or application you've recently installed?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

BSOD error - Your PC ran into a problem and needs to restart.

• 
  
  [*]" Your PC ran into a problem and needs to restart. We’re just collecting some info, and then we’ll restart for you. If you would like to know more, you can search online later for this error: netio.sys." im getting this message frequently please give
  a solution
  

 

your pc ran into a problem

Hi Beth,



Device Manager allows the users to view and the control hardware attached to the computer. You can check in the Device Manager if your graphics card is detected. To assist you better, we’d like to ask you a few questions.

• Are you only experiencing the issue when playing Sims?
• Did the issue persists in safe mode?

For now, we suggest that you follow the troubleshooting steps provided in this
article
and see if it resolve the issue.