Windows 10: how do I get support for my tier two case

Hi everybody,I got a case# from microsoft support chat. They handed it over to the tier two support. nobody from tier two support ist contacting me. How do I get help in my case?Timm

:)

 

How is it possible to get Tier 2 Support?

Tier 2 support has now failed to call on each of four scheduled call-backs on the same case.

All I get are excuses from Tier 1 about how busy Tier 2 is, blaming everything on Covid, as if MS cannot afford to hire enough people.

There is clearly no point in yet another call or chat (I've done at least 6 on the same issue).

How is is possible to actually obtain Tier 2 support?

 

Is Tier 2 support real?

I was told by a Microsoft support agent that my case would be escalated to tier 2 and that i would be called 24-48 hors later by one of their reps. Its been almost 96 hours and I've heard nothing from them.

 

Does Windows 10 support tiered storage?

No prob.

These devices aren't susceptible to things like the samsung drives for firmware updates/etc. They have their own control layer and can still be updated and monitored once in the array.

I think till this gets flushed out, I'm just going to run a 2-column, 2-copy, 4 HDD setup and use the flash for other use cases right now. I can always rebuild this later if some kind of active tiering or tiering policies become available.

Let me know if I missed some rule setting somewhere that would control where the data lands.

It could be a difference between windows 10 and server 2012+, but I'm definitely not experiencing what this article shows:

Understand Storage Space Tiering in Windows Server 2012 R2

"Behavior of Storage Space Tiering

Here are the data flows start from the storage pool and virtual disk got provisioned.

• After virtual disk with tiered storage got provisioned, the virtual disk would have certain capacity for each tier (SSD and HDD). At that point of time, both of the tiers are empty. When there is new data coming in, the data would write to SSD Tier
  directly until SSD Tier is full.
• After SSD Tier is full, new incoming random writes will first go to write back cache and then flush to HDD tier. If write back cache is full (be default each virtual disk has only 1GB write back cache), then the data will be written to HDD directly.
• At the same time, Write Back Cache will continue flush data to HDD tier.
• When Write Back Cache is available again, it would handle new incoming random writes."

Thanks,

-- Dave