Windows 10: How do I get tech service in a chat?

How do I reach tech service for a chat?

:)

 

Ms support chat service, procedure changed?

When I have got totally stuck and even this Forum has not helped, I have on a number of occasions got the issue resolved via the MS Support Chat Service, so I tried this with regard to the total failure of Bluetooth. This time the experience was quite different and not satisfactory. In the past the Chat has been conducted via Chat Windows and sometimes the issue has been sorted by the Tech Advisor taking over control of my PC remotely. Now it seems to be different. The Chat was largely conducted via email which I found slow and confusing, though there was some to and fro between email and a Chat window. Maybe it will improve with experience. There was no offer to take remote control and nothing was achieved, I was just advised to try (from memory) a 'Clean Boot', or was it a 'Repair Boot'?

Before I try again I would welcome an explanation of the fix suggested plus does anyone have any experience of the new arrangement for getting help via a Chat from MS?

 

chat services not working for me

I can reach chat through Firefox, so apparently it's a chrome problem. So do I have to go through the reset deal, or should I uninstall Chrome and start from scratch, or is there some other less drastic step I could try on Chrome to set things right?

 

chat services not working for me

I can reach chat through Firefox, so apparently it's a chrome problem. So do I have to go through the reset deal, or should I uninstall Chrome and start from scratch, or is there some other less drastic step I could try on Chrome to set things right?