Windows 10: how do i keep printer and internet working together without having to disconnect one to use...

how do i keep printer and internet working together without having to disconnect one to use the other?

:)

 

Printer not working error Printer is offline

Hi Carolyn,

Thank you for posting in Microsoft Community.

I understand your concern regarding the issue that you are facing.

• Are you able to access internet in the system?
• Are you able to see printer in devices?

Windows has a built-in troubleshooter to check and fix issues with Internet connection. I would suggest you to run this troubleshooter to check if the issue is with your internet.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to
  Large icons.
• Click on troubleshooting and click on the
  view all option on the left panel.
• Run the Internet Connection troubleshooter and
  Hardware and devices troubleshooter.

Also refer the link below and perform the troubleshooting steps suggested.

Fix printer problems.

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Having trouble deleting printer


I have had a Canon Pixma MX850 for several years and it has been a workhorse. Recently I purchased a Canon Pixma MX492 for the added wifi capability. Under no circumstances am I able to remove the MX850 from the Printers and Devices menu. I have been on the phone with Microsoft and Canon several hours over the last week. It still sits there as I type this. When I install the MX492 and update drivers, it still does not show on the printers list and is not recognized when I try to add a printer to the list.

The Canon tech I spoke to suggested there might be a corrupt file or malware somewhere not allowing the removal of the MX850. He suggested I create a new Admin account which would create a new registry and see how that worked. I did that and the MX492 shows up on the printers list and is the default printer.

When I am on my old admin sign on where the MX850 shows up, I can print in Word and Quicken on the MX492 even though it does not show as a printer on the printer page.

So, what to do?

Thanks in advance.

 

Internet disconnection

I don't know why I have disconnection while using the Internet. Is it due to the ISP or the router or modem? The modem and router all have lights on. It disconnected for less than 30s then back on.