Windows 10: How do I log in to my laptop that probably uses a different account and I can't remember my pin

Hi I'm Dylan and I have a Acer Aspire1 laptop, I've been using it for some time now but I stopped using it cuz I lost it, I'm trying to log in but I can't remember my pin and idk if this account is what I'm using on it, can you help please?

:)

 

Log in PIN Not Working after PC Repair

Hi

Welcome to Microsoft community.

This issue indeed occurs when the BIOS updates or hardware changes are detected by Windows 10. Here are some steps that you can try to resolve the issue:

1. Use Microsoft Account Password: Try logging into your account using your Microsoft account password instead of the PIN. If you can log in, navigate to "Settings" > "Accounts" > "Sign-in options". Here, you should be able to remove the old PIN and set up a new one.
   
2. Reset PIN in Safe Mode: Restart your PC and enter Safe Mode. Then, navigate to "Settings" > "Accounts" > "Sign-in options". Try to reset your PIN here.
   
3. Delete NGC folder: If you're comfortable doing this, you could try deleting the contents of the NGC folder, which is where Windows stores PIN information. Here are the steps:
   
   • Log into your account using your Microsoft account password.
     
   • Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
     
   • You should see a folder named "NGC". Right-click on it, select "Properties", uncheck "Read-only", and click "Apply".
     
   • Now, open the NGC folder, select all the contents inside, and delete them.
     
   • After this, restart your PC and try to set up a new PIN.
     
4. Contact Microsoft Support: You can contact Microsoft Support by clicking this link.
   

Remember to back up all your important data before trying these steps.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Why does my Admin PIN not match the PIN used to log in to my account?

I am having issues with the PIN requested when attempting to download new applications or software, as the PIN that I use to sign-in to my Microsoft account does not match the PIN asked for when attempting to download new applications.

I have tried resetting my pin three times now, changing accounts and trying to set up a different account as the Admin, but I cannot seem to change the admin account and in order to access my admin account I need the PIN, which is apparently not the PIN used for logging-in to the Microsoft Admin account on my PC..

Any and all suggestions are appreciated.

 

Can't use my PIN to login any longer

Hi Tim,

To further assist you in signing in to your Windows computer, you can follow the steps provided below:

• 
  From your
  lockscreen, check if the "Sign-in option" is available.
  
• 
  Then click the option to use PIN.
  
• 
  Enter PIN.
  
  

If that didn't work, we highly suggest that you create a new account/PIN that you can use to log in to your computer.

For more information on how to create a user account in Windows, you can click in this

support article.

Let us know if you need further help.