Windows 10: how do i login to my microsoft 365 account from a new computer?

I am unable to login to my Microsoft 365 account on a new computer. I also need to log into Outlook

:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Unable to login with microsoft account

Hi,

Issues with signing in to a Microsoft account are usually happening due
the two-step verification is turned on or you are traveling or using a new device.
For us to provide an accurate resolution, we would need you to answer the following questions:

• Are you experiencing the sign in issue upon logging in to your computer?
• Are you having the same error when you are trying to sign in to your Microsoft account using a web browser? If yes, is the same issue happening even when you are using other web browsers?
• Have you made any changes to your account before this issue occurred?
• What changes have you made to your computer prior to having this issue?

In the meantime, we suggest that you read and follow the suggested troubleshooting steps on these links:

• When you can't sign in to your Microsoft account.
• We can't sign in to your account.

We are looking forward to your response.

 

Cannot login with microsoft account on Windows 10.

Hi John,



If you are using Microsoft account to login into the user account, I suggest you to convert the user account to
Local account and using the new Microsoft account change to Microsoft user account by following the below steps and check if the issue is resolved.



Step 1: To convert to local account.

• Press Windows logo + I keys on the keyboard to open system
  Settings window.
• Click Accounts and under Your emails and accounts, click on
  sign in with a local account instead option.
• Enter your Microsoft account password and click on Next.
• Type the Password, and Password Hint that you want set for the local account and click
  Next.
• Click on Sign out and Finish button.
• Login to check if the changes are effective.

Step 2: To switch to Microsoft account.

• On the newly converted Local user account, press
  Windows logo + I keys on the keyboard to open Settings window.
• Click Accounts and under Your emails and accounts click on
  sign in with a microsoft account instead option.
• Enter the new Microsoft account ID and Password and click Sign in.
• Follow the on-screen instructions and check if the changes are effective.

Write to us with the status of not able to login using Microsoft account on the computer for further assistance.
Your reply is most important for us to ensure we assist you accordingly.



Thank you.