Windows 10: HOW DO I MAKE A FORMAL COMPLAINT

HOW DO I MAKE A FORMAL COMPLAINT? I have searched extensively on how to make a complaint to this company (Windows, Microsoft and anything in between). I've seen countless questions on it but have been continued to only to redirection. NO ACTUAL ANSWERS TO THE PROBLEM. I am not looking for anyone to fix anything. I would like a link, or a direction, or ANY way of putting in a FORMAL COMPLAINT.


It is honestly appalling how many people have GENUINE issues that need to be solved but you have not either fixed the problem for them or let them have a voice about the matter. Disgusting of a company to take advantage of the people who are buying their products. I understand the people moderating these questions are just normal people living their normal lives, my beef is not with you. If you do not actually have a place to voice complaints, then TELL ME. The fault is on the company for not having those resources. I do not believe that the world properly understands just how corrupt this company would be then to have such a monopoly over the computer industry, to be able to do whatever you want with your computers, your programs, and your customers without any consequences because you have silenced the voices of the very people who are putting profits in your hand. Atrocious. Thank you for listening to my rant, and thank you in advance whoever is going to be answering this question. I appreciate the help in this matter.


So please for the love of god, please tell me how to make a formal complaint.

:)

 

Making a formal complaint against Microsoft

I want to file a formal complaint against Microsoft. When I agreed to allow MS Updates to make changes to my computer, I was only allowing it to make changes to MS Windows. I did not give them permission to delete my photos, documents, and paid programs.
I am furious. I have lost photos of my deceased mother, deceased nephew and other deceased family members. Irreplaceable photos. Programs that I paid for were removed and are not able to be replaced from the list of removed programs. It would not restore to
the point where they were removed and the available restore point would not even work. Where does Microsoft get off thinking they have a right to remove my programs and delete my personal photos and documents.

 

Formal Complaints

Almost two weeks ago Windows 10 ran an update on my computer which has rendered it unusable. I called Microsoft Tech Support and have spend hours upon hours calling, waiting for calls, and speaking to people in India someplace to try to fix the issue, all
to no avail!

I have been told by Tier 2 Tech Support that they CANNOT fix my computer unless I spend about $150 on equipment to back it up and to a complete wipe and re-install. This computer is not very old, was purchased with Windows 10 installed, and worked perfectly
fine before this update was foisted upon me. I do not see how this should be my problem.

I tried everything I could find online to fix my computer - nothing. I have called Tech Support, and they said they cannot help further. I called a Microsoft Store number and spoke to someone else who cannot help. I have searched everywhere online for information
- a waste of time. I reached out to Microsoft on Twitter and Facebook and explained via private messages, only to be directed to the exact same Tech Support who already told me at least twice they can't help. Honestly, I do not get the impression that Microsoft
even cares.

I am completely fed up. I just want my family's computer to work.

Please provide a phone number and an email address for a person who can actually help me. DO NOT give me a number that is going to direct me right back to the same Tech Support who has said they can't help. I want real contact information to a real person,
who is able to take some responsibility and actually do something.

I also want information for filing a formal complaint about this entire experience. Please provide this information.

 

How can I file a formal complaint with regards to your customer service?

I posted a discussion with the title

WIndows 10 - Customer Service -another story

My post has had no reply so perhaps the respondee to your post would like to tell everybody how to lodge a formal complaint as I have singularly failed to find out.