Windows 10: How do i make my headset mic work instead of my webcam mic

My headset has a mic and i tried to enable it but it says its not connected, now its stuck on using my webcam mic and i cant change it, it always says headset not plugged in, but i can hear sound from it, it just wont let me use the mic, is there a way to fix this?

:)

 

Mic/Webcam set up

Hi,
My wife is working from home, she's using her Win 10 Samsung laptop, but struggling for webcam & mic set up.

This is pictures of whats happening. first one is the error, 2nd is the options, then the next 2 are in the security when you click manage, just can't get them to work, say drivers are all up to date and both are enabled in device manger, she's got a mic/headset from her work and this works, but still no webcam.










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we were trying through facebook for setting up the webcam & mic, not sure if this was the right thing to do?

 

Headset mic

PC Specs will help us help you.

What is the brand/model of the headset mic combo?

What front panel audio jack(s) do you have? Some are only mic or only headset, some can be either mic or headset whichever is plugged in and some are combination headset/mic.

 

Headset mic

Depends on the specs of your hardware, you have not given enough detail.

PCs are normally separate Headphone and Mic sockets.
Laptops a Combo socket (TRRS).

Headsets usually come with adapters to cater for both scenarios.

My headset has a Combo plug (TRRS), and an adapter for separate Headphones and Mic sockets.

You can plug the Headset Combo plug in to a Headphone only socket, but the Mic won't work. there is no second R contact.