Windows 10: How do I pair my soundcore Life Q20 to my computer?

My computer does not discover my headphones.

:)

 

Bluetooth headphones appear as a phone

I had used my Soundcore Life Q20 headphones on my HP computer with no issue for months until recently. When I pair the device it shows as it is a phone not headphones. I have tried forgetting the device and restarting the headphones. If anyone has a solution
please share.

 

laptop Bluetooth pairs with cellphone and earbuds but will not connect to them

The problem: my laptop's Bluetooth pairs with my cellphone and my earbuds but will not connect to them.

Devices: HP Pavilion laptop running Windows 10 Home w/ the latest updates
Moto G Power (2021) cellphone, Android v11
Soundcore Liberty 3 Pro earbuds w/ the latest firmware
Soundcore app (Android)

The phone has no trouble connecting to the earbuds, but:

-- The laptop's Bluetooth says it's paired with both the Moto G and the Liberty 3 earbuds, it won't connect to them. Windows' Device Manager does have both the phone and the earbuds listed under "Bluetooth."

-- The Moto's Bluetooth lists the laptop as "Previously connected" but when I try to re-connect there's a brief flash of "Connecting" then goes back to paired-but-not-connected. It will do this over and over. The same thing happens when I try to connect the earbuds to the laptop directly from the phone.

-- If I try to connect via the Soundcore app, using "Add device," the app searches but doesn't find the laptop. When I select "Set up manually" from the app's "Don't see your device?" screen, I get a list of other headphone and speaker, but not PCs. "Don't see your device?" on that screen says that the app only supports the devices on the list. But I assume that this won't matter if I can get the laptop connected directly to the earbuds.

So:
-- Why does the laptop refuse to connect to the phone or the earbuds that it's paired with? Why does the phone refuse to connect with the laptop?

-- Things I've tried, after looking at lots of online suggestions (none of them have worked):

: Removing the phone and the earbuds from the laptop's Bluetooth and re-pairing them again.

: Restarting the laptop and the phone, and turning them off and then on again, separately and together.

: Turning Bluetooth off and then on again, separately for the laptop and the phone and together for the two devices.

: Making sure that the laptop's Bluetooth Support Service is running and is set on Automatic Startup and Bluetooth user Support Service is set on Manual (Trigger Start).

: Checking the laptop's Bluetooth driver; Windows says it has the latest driver.

: Running Windows' Bluetooth troubleshooter.

Suggestions?

Thanks --

I'm also sending this request to HP, Motorola, & Soundcore tech support.

 

Kyocera DuraXV will not pair

Hi Bob,

Bluetooth lets users connect all kinds of wireless devices with a Windows 10 PC. Pairing issues may arise due to incompatible or incorrect device drivers, as well as improper configuration settings on your computer and Bluetooth setup. For us to properly
point out what's causing it, supply more information by answering these questions:

• Are you getting any error messages when attempting to pair your phone?
• Have you checked if you can successfully pair another device on your Windows 10 computer?
• How and when did the issue start?
• Have you also checked for the latest drivers on your computer's manufacturer's website?
• What troubleshooting steps have you tried so far?

As an initial step, we suggest running the Hardware and Devices Troubleshooter. This built-in tool will allow you to diagnose and resolve concerns involving your hardware and devices. The steps are as follows:

• Type Troubleshooting using Windows Search.
• Click Troubleshooting.
• Click on View All under the Control Panel Home.
• Choose Hardware and Devices.
• Run the troubleshooter.

Let us know these details so we can work on resolving your query.